Information Technology Specialist 2 (NY HELPS)

New York State Teachers' Retirement System•Albany, NY

2d•Hybrid

About The Position

NYSTRS’ Information Technology–Infrastructure & Operations department is hiring three Information Technology Specialist 2 employees, with one vacancy each in the IT Service Desk, Identity & Access Management, and Server Infrastructure units. The positions support NYSTRS infrastructure through problem resolution, hands-on end-user support, enterprise monitoring, and protection of the Active Directory environment. Employees may also support meeting and conference hardware and software projects as unit needs dictate. The role includes infrastructure administration, deployment, maintenance, troubleshooting, and user support across a range of systems and equipment. Employees work with technical and cross-functional teams on infrastructure projects, communicate with end users and other stakeholders, and contribute to Service Desk improvements and IT initiatives. The work schedule is currently hybrid and may change. Minimal travel may be required, primarily for training or conferences. The position may involve extended periods of sitting and computer use, and occasional lifting of equipment or materials weighing up to 25 pounds. This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). During the program, a non-competitive appointment may be made without an examination, provided candidates meet the title’s minimum and specialized qualifications. Promotional opportunities must be exhausted before a non-state employee can be appointed through NY HELPS. Employees hired through the program are expected to have their non-competitive status converted to competitive status within one year of permanent appointment, without an examination. Sponsorship is not available; applicants must have unrestricted work authorization.

Requirements

Meet one of the stated appointment eligibility pathways: be reachable on the Civil Service eligible list; be eligible for reassignment with permanent competitive service as an Information Technology Specialist 2 (SG-18); or be eligible for transfer with one year of permanent competitive service in an appropriate title.
For appointment through NY HELPS, meet one of these qualifications: a bachelor’s or higher-level degree including or supplemented by 15 semester credit hours in computer science; a bachelor’s or higher-level degree in any field and one year of information technology experience; 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional information technology experience; or two years of professional information technology experience.
If lacking a bachelor’s or higher-level degree in computer science or two years of professional information technology experience, submit a transcript showing 15 semester credit hours in computer science.
Hold unrestricted work authorization; the employer cannot sponsor an employment visa.
Demonstrate critical thinking during decision making.
Be able to solve problems and work across various technology stacks.
Demonstrate troubleshooting and accurate incident diagnosis.
Provide exceptional customer service.
Have excellent communication and interpersonal skills.
Be comfortable interacting with a diverse group of internal stakeholders and external partners.

Nice To Haves

Experience with the ServiceNow enterprise service management platform for incident handling, request fulfillment, and technical change implementation.
Knowledge of enterprise patching tools such as Ivanti.
Experience with Microsoft Active Directory and Microsoft 365 hybrid infrastructure.
Basic knowledge of the Linux command line (RHEL or clones).
Basic knowledge of the Windows Command Line and PowerShell interfaces.
Basic knowledge of Windows Server 2016+ administration.
Basic knowledge of VMware vSphere Web Client (v6.7+).
Experience working in a collaborative, dynamic, fast-paced team environment.
Business Continuity / Disaster Recovery experience.
Knowledge of ITIL processes.

Responsibilities

Provide Service Desk ticket triage, resolution, or escalation.
Provide technical assistance for Board meetings and System conferences.
Assist with monthly job scheduling and monitoring.
Install, load, and configure hardware, software, and applications.
Review release notes and vulnerability announcements and apply appropriate remediation.
Deploy, configure, monitor, troubleshoot, and maintain infrastructure components, potentially including network, telecommunication, security, server, storage, cloud, desktop, and peripheral equipment.
Work with vendor support to resolve technical problems with IT equipment.
Assist with user lifecycle management in Active Directory.
Assist with administration of single sign-on applications in EntraID.
Assist with configuration of Exchange mailboxes, shared calendars, and distribution lists.
Assist with VMware ESXi administration and perform virtual machine template deployments.
Assist with administration of Red Hat Enterprise Linux and clones.
Maintain and create scripts to support Oracle Databases.
Assist with administration of NetApp SAN.
Assist with administration and maintenance of the Commvault enterprise backup system.
Perform limited Windows Server 2016+ administration.
Provide and administer training in hardware and software technologies.
Prepare and maintain knowledge base articles for hardware and software.
Work with technical and cross-functional teams to develop and implement technology infrastructure projects.
Stay updated on industry trends and emerging technologies to improve Service Desk operations.
Participate in IT projects and initiatives, providing input and support as needed.
Communicate effectively with end users, IT staff, management, and other stakeholders.