Information Technology Services Manager

City of Covina•Covina, CA

About The Position

The City of Covina is seeking an Information Technology Services Manager in its Administration Department. Under administrative direction from the Assistant City Manager, this administrative management-level position plans, manages, and directs the City's Information Technology Division and its services, including technology strategy and governance, cybersecurity, infrastructure, enterprise applications, GIS, telecommunications, websites and digital services, and user support. The manager oversees City staff and contracted providers, administers managed IT and other technology service contracts, manages vendor relationships, and develops and administers the Division budget. The position advises the City Council, City Manager, and City departments on technology matters and exercises direct and indirect supervision over assigned staff. The manager develops the Division's goals, policies, strategic plan, and technology roadmap; manages service delivery, procurement, cybersecurity and technology risk, projects, GIS, budgets, and personnel; and ensures compliance with security, privacy, public-records, records-retention, and accessibility requirements. The role also supports emergency preparedness and technology needs during emergencies and Emergency Operations Center activations. The manager may perform or assist with advanced technical work to support operations or resolve critical issues. Work is generally performed in a standard office setting, with occasional work in server rooms, network closets, and other City facilities. The schedule may include evenings and weekends, and the incumbent may need to respond after hours to significant technology incidents. The position requires a valid or obtainable and maintainable Class C California driver's license, a fingerprint-based criminal-history background check, and compliance with FBI CJIS and California Department of Justice personnel security requirements. Applicants must also pass reference and background checks, including Live Scan, and a post-offer medical examination that includes drug/alcohol screening.

Requirements

Equivalent of five years of increasingly responsible information technology experience.
At least two years in a supervisory or management capacity with responsibility for staff, budget, and administration of technology vendor, managed services, or outsourced service contracts.
Bachelor's degree in information technology, computer science, management information systems, business or public administration, or a closely related field, or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
Possession of, or ability to obtain and maintain, a valid Class C California driver's license.
Successfully pass a fingerprint-based criminal-history background check and meet FBI CJIS Security Policy and California Department of Justice personnel security requirements.
Pass the City's reference and background check, including conviction-record review and Live Scan, and a post-offer pre-employment medical examination that includes drug/alcohol screening.
Knowledge of IT management, strategic planning, governance, project and service management, contract administration, vendor performance, public procurement, budget administration, cost analysis, cybersecurity frameworks, network and cloud technologies, identity systems, enterprise applications, communications technologies, GIS, disaster recovery, business continuity, relevant laws and regulations, supervision, and office practices.
Ability to direct an IT division, develop goals and policies, negotiate and administer service contracts, manage budgets, build effective relationships and consensus, communicate technical matters to nontechnical audiences, prepare and present reports, supervise staff, analyze issues, make sound decisions, and communicate clearly.
Skill operating an office computer and word processing, spreadsheet, presentation, and project management software.
Ability to meet the position's stated physical and mental demands, including driving, lifting, and performing detailed work across concurrent tasks under deadlines.

Nice To Haves

Public sector experience.
Master's degree in public administration, business administration, or information technology management.
Professional certification such as CISSP, CISM, PMP, ITIL, or CGCIO.

Responsibilities

Direct the City's information technology activities and services, including network and infrastructure, cybersecurity, enterprise applications, telecommunications, GIS, websites and digital services, and user support.
Develop, implement, and maintain Division goals, objectives, policies, priorities, a multi-year strategic plan, and a technology roadmap.
Plan, assign, coordinate, and evaluate the Division's work, methods, and procedures; identify and resolve operational issues.
Administer managed IT and other technology service contracts, including scopes, service levels, deliverables, reviews, invoices, change requests, escalations, and contractor performance.
Lead technology vendor, product, and service selection and procurement; develop requirements and evaluation criteria, review proposals and estimates, track contracts and renewals, and ensure separation of duties among vendors.
Direct the City's cybersecurity and technology risk management program, including security policies, AI governance, incident response, disaster recovery, and business continuity planning.
Ensure systems, staff, and vendors meet FBI CJIS Security Policy and California DOJ CLETS requirements, coordinating with Police Department security personnel and supporting public safety systems.
Manage the Division budget, including personnel, operating, contract, lifecycle replacement, and capital costs; prepare business cases and cost analyses, monitor expenditures, adjust budgets, and pursue grants.
Evaluate service delivery and systems, establish and report service levels and performance measures, and implement improvements to procedures and services.
Work with department leaders to understand technology needs, build consensus on priorities, communicate service performance and project status, and promote customer service.
Manage the IT project portfolio and complex projects to meet scope, schedule, budget, and security requirements; lead communication, training, and user adoption for technology changes.
Oversee the GIS program and GIS staff, coordinate data, applications, and services with departments and outside agencies, and ensure integration and security standards.
Select, train, motivate, and evaluate staff; set goals, address deficiencies, recommend salary increases, take disciplinary action, recommend termination procedures, and support succession planning and knowledge continuity.
Advise the City Council, City Manager, and City staff on technology matters; prepare reports, correspondence, and presentations and make recommendations to the City Manager and/or Assistant City Manager.
Coordinate with the City Clerk on electronic records retention and public-records requests, and ensure websites and digital services meet security, privacy, and accessibility requirements.
Participate in professional and community meetings and keep current on technology, cybersecurity, and regulatory developments.
Coordinate technology needs for emergency preparedness, response, and Emergency Operations Center activations; assist with advanced technical work when necessary.
Establish positive working relationships with community organizations, agencies, associations, City management and staff, vendors, and the public.