Information Technology Product Manager

Centers for Medicare & Medicaid Services • Atlanta, GA

3d • $133,007 - $187,093

About The Position

This position is in the Department of Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS), Office of Information Technology (OIT), Application Management Group (AMG). At the GS-2210-14 level, the Information Technology Product Manager serves as a senior technical authority and strategic leader, providing expert consultation, technical oversight, and cross-functional leadership in the development, implementation, and evaluation of products for CMS Components.

The role leads product lifecycle execution using modern product delivery approaches, guiding cross-functional teams and overseeing market and user research. It also serves as a primary connection between OIT’s Application Management Group and senior business stakeholders, program offices, and external partners, and contributes to organizational product management and IT systems analysis policies, procedures, and standards.

The position has a regular and recurring reporting requirement to the CMS office listed in the announcement. CMS offers flexible working arrangements and alternative work schedules at the manager’s discretion. The tour of duty is flexible. Education is not a qualification requirement. The position is covered by a bargaining unit (American Federation of Government Employees, Local 1923).

Requirements

• U.S. citizenship or national status.
• Meet the IT-related basic requirement by demonstrating attention to detail, customer service, oral communication, and problem-solving competencies through IT-related experience or specific intensive training.
• At least one year (52 weeks) of qualifying specialized experience equivalent to the GS-13 grade level in the Federal government, obtained in the public or private sector.
• Experience leading cross-functional teams of federal staff and contractors across technology, product management, and delivery to set product vision, prioritize roadmaps, and deliver data-driven solutions.
• Experience providing product management consultation and oversight throughout the lifecycle of IT products supporting health care programs and services.
• Experience reviewing system architecture, including cloud infrastructure, APIs, and software development practices, to assess whether IT solutions are scalable, secure, and feasible.
• Experience advising stakeholders on significant or controversial technical and policy matters, using tact and negotiation to justify, defend, or settle competing positions.
• A resume of no more than two pages that documents experience relevant to the responsibilities and specialized experience.
• Must meet all qualification requirements by the closing date of the announcement.
• Must undergo a background and suitability investigation.
• A one-year probationary period may be required.
• Males born after December 31, 1959, must be registered with Selective Service or exempt.
• Federal salary payments must be made by direct deposit.
• If selected, identity and work authorization documentation for Form I-9 will be verified through DHS E-Verify.

Responsibilities

• Serve as a technical authority and recognized expert on product lifecycle execution using modern solutions for product delivery.
• Lead cross-functional teams, including designers, software engineers, data scientists, and architects, to deliver products and services iteratively in response to mission and user needs at enterprise scale.
• Conduct and oversee market and user research, including developing user personas, performing competitive analysis, and synthesizing qualitative and quantitative feedback into actionable product requirements.
• Serve as the primary liaison between OIT’s Application Management Group and senior business stakeholders, program offices, and external partners.
• Contribute to organizational policies, procedures, and standards related to product management and IT systems analysis.
• Provide product management consultation and oversight across the product lifecycle, from discovery and requirements through implementation and evaluation, for IT products supporting health care programs and services.
• Review system architecture, including cloud infrastructure, APIs, and software development practices, to assess scalability, security, and feasibility.
• Advise stakeholders on significant or controversial technical and policy matters, using tact and negotiation to address competing positions.

Benefits

• Comprehensive federal employee benefits package, with benefits available to the employee and family; specific eligibility depends on position type.
• Flexible working arrangements and the opportunity to participate in alternative work schedules at the manager’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed