Information Technology Operations Supervisor

City of Redondo Beach•Redondo Beach, CA

2d•Onsite

About The Position

Join the City of Redondo Beach as our new Information Technology Operations Supervisor! Under direction of the Information Technology Director, this position is accountable as a supervisor of the Information Technology Department to achieve results in support of the City’s mission, goals, policies and objectives. This position is responsible for supervision of customer service operations, IT service desk staff and assignments, desktop support, audio/visual systems, and assists with network and server operations, identity management and infrastructure operations and application administration. This position serves as a senior technical resource and assesses user requirements, recommends/executes technological solutions, manages complex technology projects, ensures a high level of operational readiness, evaluates changing computer and communication technology with respect to its potential application to the City, responds to information systems outages and incidents, and performs other related duties as required. This is an in-person job opportunity, with great benefits and a 9/80 work schedule with an extended paid holiday closure between Christmas and New Years Day. If you are looking for a great opportunity to serve a diverse, exciting community, we invite you to apply now!

Requirements

Knowledge of: Information systems including ERP Systems, Content Management Systems, Microsoft Windows, Windows Server, Active Directory, Endpoint Management Tools, Azure, M365/Exchange Online, VmWare, Meraki, and RingCentral or similar
Data communications technologies
Telecommunications technologies
The operation of local area networks (LANs), wide areas networks (WANs), internet technologies, and wireless technologies
Principles and practices of supervision, training and personnel management.
Ability to: Balance multiple projects, assignments, operational needs and tasks
Install, maintain, operate and configure computer hardware and software
Provide support for the City’s computer and users
Troubleshoot personal computer hardware problems and malfunctions
Work with a significant degree of independence
Supervise the activities of assigned staff
Legally operate a motor vehicle in California.
Skills in: Advanced written and spoken English
Technical writing, customer service
IT service desk operations
Preparing reports
Conducting meetings
Creating and delivering formal presentations
Project Management
Five (5) years hands-on and in-depth working experience in a combination of information systems including ERP Systems, Content Management Systems, Customer Relationship Management Systems, Microsoft Windows, Windows Server, Active Directory, Endpoint Management Tools, Azure, M365/Exchange Online, VmWare, Meraki, Cybersecurity and RingCentral or similar
Five years of high-level experience in maintaining PCs, networks and software in a commercial or governmental environment and a working knowledge of personnel and project management
Possession of a valid California Driver License is required
Computer literacy with knowledge in the use of Microsoft Office; the ability to communicate using email programs; and an understanding of and adherence to City policies for information technology.
Sound decision-making skills, critical thinking ability, problem solving and innovation skills, technical skills, drive for results, analytic skills, interpersonal, customer service and diplomatic skills, ethical conduct, supervisory skills, and proven top performances.
Meeting the physical employment standards for the job classification.

Nice To Haves

A bachelor’s degree with an emphasis in information technology or business administration or technical certifications (i.e. PMP, CCIE, CCNA, MCSE) is preferred
Certifications in Project Management, ITIL, Microsoft Windows, Windows Server, Active Directory, Endpoint Management Tools, Azure, M365/Exchange Online, VmWare, Meraki, Cybersecurity and RingCentral are preferred
Certification in Project Management (PMP, or similar) is highly desirable
Knowledge in the use of complex software systems, networks, applications and their underlying infrastructure

Responsibilities

Plans, organizes and maintains all computer systems within the City, including data networks, virtual and cloud server environments, identity management, cybersecurity systems, business information systems and public safety systems
Leads and coordinates technology projects involving multiple departments, vendors and technical teams to ensure timely and successful delivery of systems and services
Works with the major information systems used in the City
Works with telecommunications systems
Executes direct supervision of IT service desk staff and operations and serves as escalation contact
Assists the Information Technology Director with infrastructure and enterprise application projects and operations
Researches and investigates new computer hardware and software products for their application in the City’s computing environment to improve services and reduce costs
Coordinates administration of City computer systems, data networks, and internet technologies
Oversees personal computer (PC)/network support including suggesting appropriate purchases, developing installation procedures, monitoring vendor support, and providing any maintenance as required
Assists in long-range planning and short-term system implementation planning
Works positively and constructively with users in a highly technical and demanding environment
Communicates clearly and concisely, both orally and in writing
Supervises, evaluates and trains assigned staff
Works with employees to correct performance deficiencies
Recommends and implements modifications to division policies and procedures as appropriate
Establishes and maintains cooperative working relationships with internal and external customers
Provides effective leadership to accomplish the administrative objectives of the City Manager and the policy goals of the City Council
Conducts regular performance evaluations of personnel, giving frequent and specific feedback about personnel performance; holding employee accountable for execution and customer service and celebrating accomplishments and successes
Delivers responsive and effective internal and external customer service while solving problems and proactively creating sustainable solutions to issues
Conducts duties, responsibilities, tasks and assignments with a constructive, cooperative, positive, professional attitude and demeanor
Supports the City’s mission, goals, policies and objectives
Supports the City’s corporate values of: Openness and honesty; integrity and ethics; accountability; outstanding customer service; teamwork; excellence; and fiscal and environmental responsibility
Working irregular hours including evenings, nights, and weekends as necessary
Available for call-back and automatic return to work with a reasonable response time for major emergencies, disasters, and critical incidents.
Responds to information technology and cybersecurity incidents and outages including after-hours, weekends and holidays as needed in support of City operations
Performs other related tasks or functions deemed necessary to daily operations.