Information Technology Manager - Infrastructure & Operations

City of Reno•City of Reno, NV

About The Position

Join the City of Reno and become part of an amazing team that strives every day to make our community a place we are all proud to call home. The ideal candidate in this position will be passionate about building reliable, secure, and innovative IT infrastructure solutions that support both employees and the community. As the IT Manager – Infrastructure & Operations, this role leads critical technology services that keep City systems connected, protected, and operating efficiently across a complex enterprise environment. The position calls for someone who combines strong technical expertise with effective leadership and collaboration skills. Responsibilities include managing infrastructure operations, mentoring staff, leading technology initiatives, coordinating with vendors and stakeholders, and driving improvements that enhance organizational efficiency and service delivery. We currently have one vacancy in the Information Technology Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur. This is both an internal and external recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees and an open competitive opportunity for all other qualified applicants. The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

Requirements

Bachelor’s degree from an accredited college or university with major course work in computer science, information systems, or a related field.
5 years of increasingly responsible experience, including Physical and Virtual Server administration, enterprise storage administration, middleware administration network, router, and switch administration, voice/visual/communication technologies, project management, and quality assurance.
Two years of supervisory experience.
OR Associate's degree or equivalent (60 semester/90 quarter credits) college level coursework in computer science, information systems, or a related field.
7 years of increasingly responsible experience, including Physical and Virtual Server administration, enterprise storage administration, middleware administration network, router, and switch administration, voice/visual/communication technologies, project management, and quality assurance.
Two years of supervisory experience.
OR Two years of experience as a Systems Analyst, Senior Systems Analyst, Database Administrator, Helpdesk Supervisor, Network Analyst, and/or a Senior Network Analyst with the City of Reno.
Valid driver's license.

Responsibilities

Assume management responsibility for assigned services and activities.
Manage and participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommend and administer policies, standards and procedures.
Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; recommend, within departmental policy, appropriate service and staffing levels.
Participate as a team member in strategic planning.
Provide responsible staff assistance to the department director; conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
Plan, direct, coordinate, and review the work plan for technology staff; assign work activities, projects, and programs; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems.
Manage, supervise and coordinate all services and activities of assigned functional groups including, but not limited to enterprise applications, Servicedesk/Helpdesk, infrastructure & operations, communications, development, and policy and planning.
Select, train, motivate, and evaluate technology personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
Oversee and participate in the development and administration of the division’s annual budget planning; participate in the forecast of funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments.
Define technology standards and metrics in conjunction with owners and stakeholders.
Ensure client/stakeholder needs and priorities are understood and met.
Develop requests for proposal (RFP), request for qualifications (RFQ), request for information (RFI); Evaluate proposals.
Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
Manage technology assets, including hardware, software, and equipment.
Serve as the liaison with other divisions, departments, and outside agencies; negotiate and resolve sensitive and controversial issues.
Serve as staff on a variety of boards, commissions, and committees; prepare and present staff reports and other necessary correspondence.
Attend and participate in professional group meetings; maintain awareness of new trends and developments in the field of information technology; incorporate new developments as appropriate.
Respond to and resolve difficult and sensitive citizen inquiries and complaints.
Ensure compliance with HIPAA, PCI, CJIS, P25 and other applicable regulations
Perform related duties as required.
Provide overall management for services and activities of assigned Department of Information Technology (DoIT) area, including, but not limited to local area networks (LAN), wireless networks (WLAN), wide area networks (WAN), firewalls, physical and virtual servers, voice/communication systems, network/server/application monitoring tools, enterprise storage, and data backup/recovery.
Introduce innovative, differentiating infrastructure and operations capabilities that enhance employee productivity and the citizen experience.
Benchmark, analyze, report, and make recommendations for the improvement and growth of the technology infrastructure and systems.
Investigate and take action regarding IT infrastructure requests, suggestions, or complaints.
Coordinate, plan, implement, and troubleshoot, hardware/software upgrades, daily operations for managing all cloud and on premises storage, shares, and backup and disaster recovery processes.
Monitor, manage, and support server systems and infrastructure utilizing relevant support tools and keeping the server environment up-to-date with OS and security patches, updates, and security compliance for all server and data environments.
Provide after hours support for the entire infrastructure environment as needed.