Information Technology Technical Support Supervisor
About The Position
Supervises an information technology technical support team. Provides work direction and guidance to information technology technical support team members. Provides assistance to information technology support team members. Monitors the performance of, provides performance feedback to, and handles performance-related issues involving, each information technology technical support team member. Mentors and trains information technology support team members. Determines work schedules for information technology support team members. Provides customer service to users who have technical issues with information technology hardware and software. Troubleshoots technical issues with information technology hardware and software. Identifies issues with information technology hardware and software that should be forwarded to an information technology specialist or service provider. Stays current on changing information technology hardware and software.
Requirements
- Three (3) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization; one (1) year of which MUST have been in a highly responsible capacity at the level of Los Angeles County's class of Senior Information Technology Technical Support Analyst.
- Four (4) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software in a help desk/desktop support role with a minimum of two (2) years as a senior or lead working in an enterprise corporate environment.
- A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Responsibilities
- Supervises an information technology technical support team.
- Provides work direction and guidance to information technology technical support team members.
- Provides assistance to information technology support team members.
- Monitors the performance of, provides performance feedback to, and handles performance-related issues involving, each information technology technical support team member.
- Mentors and trains information technology support team members.
- Determines work schedules for information technology support team members.
- Provides customer service to users who have technical issues with information technology hardware and software.
- Troubleshoots technical issues with information technology hardware and software.
- Identifies issues with information technology hardware and software that should be forwarded to an information technology specialist or service provider.
- Stays current on changing information technology hardware and software.
Benefits
- One of the strongest public-sector benefits packages in the nation
- Rich selection of health care options
- Robust retirement plans
- Flexibility to work, relax, and rejuvenate
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
