AVP/VP, Information Technology Operations

Yosemite Farm Credit•Turlock, CA

1d•$12,300 - $15,000•Hybrid

About The Position

The AVP/VP, IT Operations is responsible for the day-to-day operation of the Association’s technology environment, including infrastructure, platforms, and core business systems, in alignment with established technology and information security standards. This role oversees infrastructure, cloud platforms, and core financial systems (including core banking/loan accounting and Salesforce/nCino) to ensure reliable, stable and well-controlled technology services in support of the Association’s Farm Credit mission. You’ll partner closely with the Information Security, Risk and Audit functions to support operational alignment with established policies, standards, and control expectations while fostering a culture grounded in collaboration, integrity, service, and stewardship.

Requirements

Bachelors’ degree in Business Administration, Computer Science, or IT Management with additional technical training in computer operations, programming, and systems analysis.
At least ten years of progressive IT experience including 5+ years in IT operations, infrastructure, or security engineering leadership roles; experience in financial services or other regulated environments strongly preferred.
Demonstrated experience with Cloud platforms, Windows/Active Directory, enterprise networking, Salesforce and/or nCino; familiarity with core banking platforms (e.g., Fiserv DNA).
Strong understanding of enterprise infrastructure and related technical control environments (network security, identity and access administration, endpoint protection, logging and monitoring, patching, vulnerability management, and backups/disaster recovery).
Familiarity with ITIL or similar service management frameworks; experience designing and running incident, change, and problem management processes.
Proven ability to manage vendors, negotiate contracts, and oversee complex technical projects and migrations.
Excellent communication skills, with the ability to explain technical, operational and control-related topics in clear business terms to leadership and nontechnical stakeholders.
Demonstrated leadership with a positive team atmosphere.

Responsibilities

Leading, coaching and mentoring IT team, setting clear goals, priorities, and expectations.
Design, develop, implement and coordinate operational systems, policies, procedures and supporting documentation.
Drive automation and process improvements that increase consistency, reduce manual work, and enhance service quality.
Ensure IT asset management, configuration management, and policies and procedures are accurate and audit ready.
Manage key technology vendors, MSPs, and SaaS providers, including contracts, renewals, SLAs, and escalations.
Oversee integration and understand data flows between platforms, ensuring operational reliability and data integrity.
Coordinate and execute maintenance windows, upgrades, and enhancements across supported platforms, minimizing disruption to business and member services.
Implement approved architectures, roadmaps, and technical standards established through the Association’s technology and information security governance processes.
Oversee data processing operations and determine timeframes for major IT projects including system, hardware and software upgrades.
Manage the annual IT budget and oversee disaster recovery planning, testing and operational readiness activities.