Information Technology Manager

Subaru•Camden, NJ

20h•$145,000 - $160,000•Hybrid

About The Position

The IT Manager – Business Alignment & Strategic Engagement (BASE) is responsible for executing the BASE program strategy by building trust, credibility, and working alignment with business and IT counterparts to deliver value-driven outcomes for Subaru. This role ensures that business needs, technology investments, and realized value outcomes are consistently aligned across the organization by deepening business relationships, shaping demand, managing intake, and supporting prioritization activities across the IT portfolio. Acting as a critical link between business stakeholders, BASE analysts, and IT delivery teams, the BASE Manager ensures that initiatives are clearly defined, aligned to enterprise strategy, and translated into actionable solution packages for delivery. The role champions transparency, consistency, and value-driven decision-making from project initiation through final delivery with ROI validation upon close reinforcing IT’s position as a trusted strategic partner. Additionally, the Manager is accountable for building and developing a high-performing team of BASE Analysts through coaching, mentoring, and career development, while fostering a culture of collaboration, accountability, and continuous improvement.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business, or related field required.
8–12 years of relevant IT or business experience.
Strong understanding of IT delivery models and demand management.
Experience with intake, prioritization, and governance processes.
Ability to translate business needs into actionable requirements.
Strong stakeholder management and communication skills.
Ability to lead through influence across teams.
Analytical thinking and decision-making capabilities.
Ability to work collaboratively in a team environment and build relationships across IT teams and across the organization.
BA/ BS, 8–10 years of progressive IT experience, with at least 3–5 years of IT Management with direct reports.

Nice To Haves

Demonstrated experience or formal certification in process optimization and continuous improvement frameworks, including Lean, Six Sigma, and Human-Centered Design, is preferred.

Responsibilities

Build trusted relationships with business teams to understand strategy, goals, and success measures.
Engage in key business forums and operational activities to identify needs, pain points, and opportunities.
Acts as a strategic advisor by proactively bringing forward ideas, reusable solutions, and innovations.
Manage demand shaping and formal intake processes to ensure business needs are captured, qualified, and routed consistently.
Extend demand management beyond immediate intake by helping business partners define (and maintain) a forward-looking roadmap that aligns to business strategy, objectives and technology roadmap.
Ensure requests entering the intake process are aligned to business objectives and adequately defined.
Establish and enforce standardized intake practices, tools, and documentation.
Lead prioritization activities using value-based frameworks and trade-off analysis.
Evaluate initiatives for cross-functional impact and enterprise alignment.
Support governance by preparing recommendations and prioritization inputs.
Partner with Solutions team to understand current and future capacity constraints to properly stage future work and set realistic expectations for delivery timing with business stakeholders.
Oversee development of business requirements, charters, and supporting artifacts.
Ensure initiatives include clear objectives, scope, risks, benefits, and business impact.
Promote consistent outputs for successful transition to delivery teams.
Act as a coordination point between business stakeholders, analysts, and delivery teams to ensure shared understanding of business needs, constraints, and opportunities.
Maintain strong relationships with IT delivery teams to align feasibility and capacity.
Facilitate collaboration among BASE team members to ensure clear understanding of cross-functional impacts and shared value realization.
Promote a culture of partnership between IT and the business, emphasizing transparency, accountability, and shared ownership.
Balance reuse with new solution acquisition to optimize ROI, reduce complexity, and accelerate time-to-value.
Help maintain an enterprise capability catalog to enable reuse, standardization, and reduce duplicate solutions.
Ensure holistic evaluation across departments to avoid duplication.
Support alignment to enterprise architecture and strategy.
Identify opportunities to leverage emerging technologies to improve business processes, customer experience, and operational efficiency.
Support IT governance forums with materials and status updates.
Provide transparency into prioritization decisions and portfolio status.
Communicate decisions and impacts in business terms.
Create and maintain feedback loops and communication channels with business and IT stakeholders to ensure needs are understood and addressed.
Promote the business impact of IT on value realization from IT delivered initiatives.
Coach and mentor BASE Business Analysts.
Foster collaboration, accountability, and enterprise thinking.
Drive consistency and continuous improvement in team practices.
Support the career development and upskilling of the team.
Monitor portfolio health, risks, and progress.
Capture feedback to improve intake and prioritization processes.
Drive continuous improvement across BASE operations.
Periodically reevaluate existing technology and platforms to ensure they continue to align with business and IT strategy.