Information Technology Manager, SAS Computing
About The Position
The University of Pennsylvania School of Arts and Sciences (SAS) is seeking an Information Technology Manager to join SAS Computing and provide IT support to faculty, staff, and students. The role supervises three local support providers, manages computing projects across SAS departments and centers, and provides direct technical support for complex user needs. As manager of the FBH IT team, the position provides leadership, guidance, and hands-on support to three employees, ensuring delivery of excellent IT services to faculty and staff. The manager also coordinates the team’s integration with school-wide IT initiatives, communicates project objectives, and ensures deadlines are met. Initiatives include information security work, operating system upgrades, and software deployments. The manager provides advanced and sensitive technical support, participates in SAS Computing teams such as the LSP managers team, shares project updates, and supports peers. Participation in additional teams is encouraged based on interests and expertise.
Requirements
- Bachelor of Science and 3 to 5 years of experience, or an equivalent combination of education and experience.
- Excellent customer service skills.
- Excellent written and verbal communication skills.
- Proficiency troubleshooting Mac and Windows operating systems, mobile devices, and classroom audiovisual issues.
- Working knowledge of information security best practices.
- Ability to support users with different levels of technical competency and comfort.
- Ability to manage complex projects and ensure compliance with deadlines.
- Excellent supervisory skills, including attention to staff growth and development.
Nice To Haves
- Experience with enterprise system management.
- Experience with ticketing systems.
Responsibilities
- Supervise, guide, and support three local IT support providers.
- Ensure the delivery of excellent IT services to faculty and staff.
- Provide direct and advanced technical support for complex user needs and issues.
- Manage computing projects across a variety of departments and centers, ensuring deadlines are met.
- Integrate the FBH IT team into broader school-wide IT initiatives and communicate objectives.
- Participate in projects such as information security initiatives, operating system upgrades, and software deployments.
- Participate in SAS Computing teams, provide project updates, and support peers.
Benefits
- Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits.
- Flexible spending accounts for eligible health care and dependent care expenses.
- Tuition assistance for employees, spouses, and dependent children, including assistance at other institutions for dependent children.
- Basic, matching, and supplemental retirement plans.
- Substantial time away from work.
- Long-term care insurance.
- Wellness and work-life programs and resources.
- Professional and personal development resources.
- Access to University libraries, athletic facilities, arboretum, art galleries, and cultural and recreational activities.
- Employee discounts and special services.
- Flexible work options and hours.
- Forgivable home ownership loan for eligible employees.
- Adoption assistance for eligible expenses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
