Information Technology Manager
About The Position
The Information Technology Manager leads the daily operations of the Trust Lands Administration’s Information Technology group and turns agency technology priorities into delivered work. The role directs two developers/analysts, two operations/support staff, and an IT intern, balancing reliable day-to-day support and security with progress on priority projects. The position is a hands-on technical and people leadership role, setting clear expectations, maintaining visibility into work, holding staff accountable for results and timelines, and adapting as priorities change. The manager serves as a trusted advisor to the Technology Director, reporting progress candidly and raising issues early when executive attention is needed. The manager oversees IT operations, systems administration, help desk response, application support, project delivery, infrastructure and security planning, and vendor and partner coordination. The role includes oversight of application maintenance and development, technical contributions such as architecture and code review as needed, and clear communication of technical issues and trade-offs to non-technical audiences. The position is based on-site at the Trust Lands Administration’s Salt Lake City office; it is not remote, and the applicant must reside in Utah.
Requirements
- Experience supervising or leading technical staff, including assigning work, setting expectations, and holding people accountable for results.
- Demonstrated record of delivering software or IT projects on schedule and managing competing project and ongoing support priorities.
- Experience managing IT operations in a mixed Windows/Linux and cloud environment.
- Experience with agile software development practices.
- Excellent communication skills, including translating technical concepts for non-technical audiences and raising difficult issues constructively with leadership.
- Ability to work cooperatively with peers and other groups to share staff and resources.
- Strong analytical and problem-solving skills.
- Enthusiastic support of the Trust Lands Administration’s mission to generate revenue for the trust beneficiaries.
- Must reside in Utah and work on-site at the Salt Lake City office.
- Must successfully pass a criminal history check.
Nice To Haves
- Bachelor’s degree or higher in a related field.
- Experience with Microsoft Entra ID and Active Directory.
- Experience with Java and the Spring Framework, Apache Tomcat, and Node.js.
- Experience with JavaScript and Vue.js.
- Experience with Microsoft SQL Server.
- Experience with the M-Files Document Platform.
- Experience with Git (GitHub), Asana, and Jira.
- Experience with Google Cloud Platform, Microsoft Azure, and other cloud platforms.
- Experience with ESRI products, including ArcGIS Server and ArcGIS Pro.
Responsibilities
- Translate agency and Technology Director priorities into work plans, assignments, and deadlines for IT staff.
- Balance priority project work with ongoing support demands, including support tickets and software bugs.
- Direct work and allocate staff time across projects and agency groups as priorities shift.
- Plan, schedule, and track project work, including development of a new agency system to manage ownership and contracts, using agile practices with defined milestones and timelines.
- Deliver projects on schedule through realistic estimates, status checkpoints, and early identification of risks and blockers.
- Set staff performance expectations, evaluate performance, address concerns, recognize strong work, and mentor staff in their development.
- Oversee daily IT operations, including systems administration, help desk response, and application support.
- Ensure tickets are triaged, prioritized, and resolved transparently in a way tied to performance metrics.
- Maintain system availability and security in line with agency performance goals, coordinating maintenance, monitoring, and upgrades to minimize disruption.
- Oversee support, bug resolution, and maintenance for key business applications.
- Work with developers to plan, test, and deploy new development and enhancements while protecting production stability.
- Contribute technically, including architecture and code review, as needed.
- Ensure infrastructure and security planning and maintenance follow best practices, including backup and disaster recovery readiness.
- Review access controls, policies, and procedures for compliance.
- Stay aware of compliance requirements for cloud and hosted services and bring them to the Technology Director’s attention.
- Advise the Technology Director on priority status, staff capacity, and risks.
- Communicate issues affecting the agency that require Technology Director or executive attention, with clear options and recommendations.
- Explain technical issues and trade-offs clearly to non-technical audiences.
- Manage day-to-day vendor relationships, licenses, and contracts for IT hardware, software, and cloud services, and provide technical input to the Technology Director, who leads software procurement and policy compliance review.
- Collaborate with external partners, including State DTS, security providers, and consultants, to ensure integration and support.
- Work with the Technology Director and GIS Manager to implement agency IT initiatives and report progress toward strategic goals.
Benefits
- Full benefits package eligibility.
- Job stability within a well-established organization.
- Career growth, skill development, and leadership opportunities within a large organization.
- Meaningful work benefiting the community and supporting organizational goals.
- Supportive work environment that values cooperation, strong work ethics, and mutual support.
- Work/life balance is described as an important element of the organization’s culture.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
