Information Technology Manager

City of Brea•City of Brea-Civic Center, CA

About The Position

Under general direction, the Information Technology Manager manages the City’s Information Technology Division, including its infrastructure, budget, and personnel, to meet organizational goals with a strong emphasis on customer service. The role provides technical leadership, strategic planning, IT service delivery, and support to internal and external contracting-agency customers. The position also performs related duties as assigned. The manager develops, implements, monitors, and evaluates City information systems and technology infrastructure, including networks, servers, operating systems, hardware, software, applications, and related systems. The role oversees systems administration, service delivery, incident response, cybersecurity and disaster-recovery protocols, technology planning and procurement, and the selection and use of AI tools. It also manages the Division’s budget and staff, coordinates with departments, customers, vendors, and agencies, and oversees user training and technical documentation. General supervision is provided by the Director of Administrative Services. The position directly supervises professional and technical personnel. The recruitment is open on a continuous basis until a sufficient number of qualified applications have been received and may close at any time. The selection process consists of an application review and an oral appraisal interview. Candidates must successfully complete a background review; a medical examination and proof of legal work status are required upon a contingent offer. New employees are fingerprinted and undergo criminal-history checks. City employees may be asked to respond as disaster service workers in the event of a disaster.

Requirements

Five years of increasingly responsible experience in information systems operations and maintenance, including microcomputer application software training and writing user documentation.
Two years of experience supervising and developing professional and/or technical information systems employees.
Education equivalent to a bachelor’s degree in computer science, management information systems, business administration, or a closely related field.
Valid driver’s license issued by the California Department of Motor Vehicles.
Successful completion of a thorough background review.
Upon a contingent offer, successful completion of a medical examination and proof of legal work status.

Nice To Haves

A master’s degree.
Project Management Professional (PMP) certification or another relevant information technology certification.

Responsibilities

Develop, implement, monitor, and evaluate the efficiency, effectiveness, security, and reliability of City information systems and technology infrastructure.
Oversee systems administrators and direct the administration, maintenance, and integrity of technology systems.
Oversee City-wide computerized applications, respond to emergencies, coordinate resolution of technology issues, and troubleshoot complex systems problems to minimize service interruptions and downtime.
Develop, implement, and modify Division goals, objectives, policies, priorities, and procedures; align technology initiatives with operational requirements, service needs, and emerging technology trends.
Prepare and administer the Division operating budget; forecast staffing, equipment, hardware, software, and service needs; monitor expenditures; evaluate technology investments; and recommend resource allocations.
Maintain relationships with existing contract agencies and clients and evaluate their needs.
Recommend personnel appointments; supervise, train, assign, schedule, develop, and evaluate staff; establish priorities and performance expectations; address performance deficiencies; implement disciplinary procedures; and recommend terminations in accordance with City policies and procedures.
Coordinate with vendors to identify and correct hardware, operating-system, network, and application malfunctions and to coordinate programming changes, enhancements, and upgrades.
Oversee staff who assist users with automation needs and solutions; direct systems and procedures to improve efficiency; develop system design specifications; review and recommend programs, systems, and upgrades; and develop proprietary software as needed.
Assist user departments with computer hardware and software needs assessments and procurement; negotiate and finalize purchases; ensure compliance with service-level agreements; coordinate software testing; supervise hardware installation; and determine preventive and corrective maintenance needs.
Develop and oversee short- and long-range information systems planning; forecast and analyze current and future needs; and implement and maintain the City’s Strategic Plan on Technology (SPOT) with other departments and divisions.
Develop justifications and recommendations for hardware and software acquisitions, prepare bid specifications, and evaluate proposals.
Oversee the selection, implementation, and use of AI technologies and tools throughout the City, and develop and maintain policies and procedures for acceptable AI use.
Research, prepare, and present oral and written reports; attend and participate in meetings with the City Council, staff, the public, contracting agencies, clients, and public and private agencies.
Represent the Division in meetings with executives, City Council, departments, customers, public agencies, vendors, and consultants; provide technical expertise and recommendations; and respond to inquiries about IT programs, projects, services, and policies.
Work with the IT Division to develop, evaluate, and improve operating procedures, standards, practices, and internal controls; identify opportunities to improve operations, minimize risks, and ensure hardware and software integrity.
Coordinate Division activities with departments, divisions, outside and contracting agencies, vendors, consultants, and other organizations; serve as the primary technology liaison and advisor and foster effective working relationships.
Manage, plan, direct, schedule, and participate in technology training for City staff and outside clients; oversee training materials and course content; maintain a documentation library; and revise documentation as needed.
Assist with creating and enforcing disaster-recovery and cybersecurity protocols.
Perform other duties as assigned.