Information Technology Manager 2 (PN 20036293)

State of Ohio•Columbus, OH

About The Position

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life. Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support: Inclusion Partnership Respect Join Our Team! Accepting applications for an Information Technology Manager 2 Starting Hourly Pay: $52.34 per hour Tuition Reimbursement (Employee Development Program) Medical Coverage Available the 1st of the Month Following Start Date Free Dental & Vision After 1 Year Generous Benefits Package Including Vacation, Sick, Holiday, and Personal Leave View our full benefits package on our Total Rewards website! Key Information Technology Manager 2 Tasks: Manages multiple functional areas including Infrastructure, Database Administration, Business Intelligence, DevOps, Information Technology Service Management (ITSM), Client Services, and Production Control. Plans, coordinates & supervises all activities related to multi-cloud architecture, user management, active directory management, Office 365 management, data management, data analytics, business intelligence, service management, client services, changes control management, call center and application support. Responsible for defining and maintaining infrastructure including multi-cloud architecture, multi-cloud administration & management, hardware, network, operating systems, software, and data systems. Ensures compliance with State Cyber-security policies and procedures. Ensures an operational green-field posture with our operating systems, databases, and hardware. Collaborates with Project Management, Development, Business Analysis, Software Quality Management & business users to facilitate ITS program development and ensure continuity of operations. Defines Information Technology Service Management (ITSM) processes, procedures, standards, and metrics, including the Call Center, Application Support (Tier 1 & Tier 2), and Client Services. Plans and implements processes, procedures, and policies that continuously improve customer support and ITS services. Organizes, directs & oversees Infrastructure Management Staff, ITSM Management Staff, Client Services & Application Support Management Staff (e.g., interviews & hires staff, completes performance evaluations, ensures training & work direction, recommends commendation & discipline). Confers & meets with users, vendors &/or other section managers to exchange information, resolve difficult or technical problems &/or to coordinate operations. Attends management-level meetings & provides expert advice to higher-level management personnel. Works with other departments and divisions, and with external business users on enterprise project & initiative tracking. Attends meetings, conferences, training sessions &/or workshops on related topics. Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Hourly wage will be paid at step 1, unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC. The final candidate selected for the position will be required to undergo a criminal background check. Rule 5123-2-02, “Background Investigations for Employment,” outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities. The final applicant selected for this position will be required to submit to urinalysis prior to the appointment to test for illegal drug use. An applicant with a positive test result will not be offered employment. All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application. To request a reasonable accommodation due to disability, please contact Terry Penn at [email protected] At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website !

Requirements

Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts AND additional 7 1/2 years (90 months') experience commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 2 years experience in performing project management functions as defined in series purpose.
OR 9 1/2 years (114 months') experience commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 2 years exp. in performing project management functions as defined in series purpose.
OR 12 months' experience as Information Technology Manager 1, 64132.
OR In offices of statewide information technology policy & planning, positions require completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, Or RDMS), computer systems analysis & design, & basic data processing concepts AND 3 years' experience in utilizing word processing software AND 3 years' experience in utilizing internet browser(s) for research AND 66 months' experience which included the following: knowledge of information technology architecture components, developing information technology strategic plans, preparing & making presentations/public speaking, writing information technology related policy & procedures, preparing & monitoring budget, providing cost & resources estimates, & contract management AND 2 years' experience in utilizing e-mail system AND 18 months' experience in project management or lead role on information technology project AND 12 months' experience in utilizing spreadsheet software AND 2 years' experience as Information Technology Supervisor 3, 64119, or 12 months' experience as Information Technology Manager 1, 64132, or equivalent.
OR Equivalent of Minimum Class Qualifications For Employment noted above.
Information Technology
Cloud Computing
Database Administration
Cybersecurity
Network Administration
Critical Thinking
Confidentiality
Continuous Improvement
Adaptability
Analyzation

Responsibilities

Manages multiple functional areas including Infrastructure, Database Administration, Business Intelligence, DevOps, Information Technology Service Management (ITSM), Client Services, and Production Control.
Plans, coordinates & supervises all activities related to multi-cloud architecture, user management, active directory management, Office 365 management, data management, data analytics, business intelligence, service management, client services, changes control management, call center and application support.
Responsible for defining and maintaining infrastructure including multi-cloud architecture, multi-cloud administration & management, hardware, network, operating systems, software, and data systems.
Ensures compliance with State Cyber-security policies and procedures.
Ensures an operational green-field posture with our operating systems, databases, and hardware.
Collaborates with Project Management, Development, Business Analysis, Software Quality Management & business users to facilitate ITS program development and ensure continuity of operations.
Defines Information Technology Service Management (ITSM) processes, procedures, standards, and metrics, including the Call Center, Application Support (Tier 1 & Tier 2), and Client Services.
Plans and implements processes, procedures, and policies that continuously improve customer support and ITS services.
Organizes, directs & oversees Infrastructure Management Staff, ITSM Management Staff, Client Services & Application Support Management Staff (e.g., interviews & hires staff, completes performance evaluations, ensures training & work direction, recommends commendation & discipline).
Confers & meets with users, vendors &/or other section managers to exchange information, resolve difficult or technical problems &/or to coordinate operations.
Attends management-level meetings & provides expert advice to higher-level management personnel.
Works with other departments and divisions, and with external business users on enterprise project & initiative tracking.
Attends meetings, conferences, training sessions &/or workshops on related topics.