Information Technology Helpdesk Support

QNB Bank•Quakertown, PA

5d•Onsite

About The Position

Join QNB Bank as a Full-Time Information Technology Helpdesk Support professional and experience the thrill of being an essential part of a dynamic and customer-centric team. You'll engage with a diverse range of technologies and users, honing your problem-solving skills while providing exceptional support that resonates with our core values of empathy and integrity. Collaborate with forward-thinking colleagues who share your passion for excellence and innovation, all while contributing to a culture that prioritizes customer satisfaction. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Stock Purchase Plan. If you are eager to make an impact in the banking industry and support our mission, this opportunity is not to be missed.

Requirements

High school diploma or equivalent
Intermediate knowledge of Microsoft Windows and Office365 products
Adept at utilizing various tools to serve as the first point of contact for technical assistance
Ensuring that helpdesk issues are resolved in a timely manner while delivering exemplary customer service
Strong interpersonal, verbal, and communication skills
Effective problem-solving abilities
Familiarity with mobile device management and compliance policies
Able to meet deadlines and complete technical tasks under pressure
Proven ability to work constructively and harmoniously with all levels of employees and vendors
Demonstrated ability to analyze and solve technical problems pertaining to personal computer and server hardware and software