Helpdesk Support

Park Lawn Corporation • Houston, TX

2d • Onsite

About The Position

Provides technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Requirements

• Climb, sit, stand, bend, kneel
• Frequently lift to 25 pounds
• Reaching, pushing, and pulling
• Exposure to chemicals and/or blood borne pathogens (Low exposure risk)

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information

Benefits

• Financial assistant programs encouraging employees through education and development in industry related subjects
• Robust Health and Welfare Plans, and savings account options
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match
• Variety of Vacation, Personal Days and Sick Days
• Employee Discounts on services, merchandise, and property

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed