Information Technology Support Specialist

MFCP - Motion & Flow Control Products, Inc. • Littleton, CO

4h • $24 - $30 • Hybrid

About The Position

The Information Technology Support Specialist provides intermediate-level administrative and technical support for MFCP’s day-to-day IT operations. This role troubleshoots hardware, software, account, and connectivity issues; coordinates and tracks support requests; supports user onboarding and equipment setup; and helps ensure timely, effective resolution of routine technology needs. The position operates with general supervision, applies established procedures and sound judgment to resolve a variety of issues, and escalates non-routine or more complex matters as needed.

Requirements

• Minimum of 2 years of relevant experience in IT support, help desk, service desk, or other technical support roles.
• Proficiency in Microsoft Office and common help desk, remote support, and ticketing tools.
• Working knowledge of Windows environments, standard business applications, device setup, and basic networking concepts.
• Strong organizational, time management, and documentation skills with the ability to prioritize multiple requests.
• Effective verbal and written communication skills with a customer service orientation and the ability to work across departments.
• Ability to work independently within established guidelines, exercise sound judgment on routine issues, and escalate non-routine matters appropriately.

Responsibilities

• Provide first-line support for hardware, software, systems access, and basic network connectivity issues for internal users.
• Investigate, troubleshoot, and resolve routine to moderately complex technology issues using established procedures, research, and diagnostic tools.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, standard applications, and user accounts.
• Document support requests, resolutions, equipment activity, and recurring issues in help desk or tracking systems; identify trends and recommend processes or system improvements.
• Communicate status updates to users, follow up after issue resolution, and deliver customer-focused support with timely response and closure.
• Support onboarding activities for new users, including workstation setup, account provisioning, and basic systems orientation.
• Monitor routine system performance issues, support security-related tasks such as standard updates and backups, and coordinate referrals or escalation to specialized technical resources when needed.
• Collaborate with IT team members on patches, upgrades, deployments, inventory management, and continuous improvement of support processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed