Information Technology Generalist Administrator 2
About The Position
Join the Enterprise Technology Services Office as an Information Technology Generalist Administrator 2 and help guide important technology operations. This role allows you to support major IT services that keep systems running smoothly across the Delivery Center. You will have the opportunity to work with teams to improve processes, strengthen tools, and help staff access the resources they need. Your leadership supports reliable technology solutions that help agencies serve the public. This position manages major IT service areas, guides improvements in service management processes, and supports strategic technology planning. It requires advanced technical knowledge and collaboration across teams to ensure strong and reliable IT operations.
Requirements
- One year as an Information Technology Generalist Administrator 1, Senior Applications Developer, Database Administrator 1, Data Administrator 1, Information Security Specialist 2, or Network Administrator 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Six years of information technology experience that includes three years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services; or Four years of information technology experience that includes three years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate’s degree in any information technology field; or Two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field; or An equivalent combination of experience and training.
- A current ITIL Foundations Certification.
- Two or more years of full-time professional information technology experience with BMC Helix.
- Two or more years of full-time professional information technology experience with Service Now ITSM toolset.
- Meet the PA residency requirement.
- Be able to perform essential job functions.
- Pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
Responsibilities
- Direct End User Support, IT Asset and Configuration Management, and Change Management operations
- Design and improve IT service management frameworks that meet policy and operational needs
- Advise leadership on emerging technologies, system upgrades, and service delivery impacts
- Lead IT initiatives that span multiple agencies and involve complex integrations
- Assess new ITSM tools, automation platforms, and other emerging technologies
- Oversee user guides, knowledge articles, and technical documentation for IT services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
