Information Technology Generalist Administrator 1

Commonwealth of Pennsylvania • Dauphin County, PA

1d • Hybrid

About The Position

This Information Technology Generalist Administrator 1 position performs highly advanced IT support functions under the Enterprise Technology Services Office for the Riverfront Office Center (ROC) Print Center. It supports the department’s varied and high-volume printing needs in an IBM Mainframe Environment to keep critical processes running smoothly. This role is in an active setting where each day brings new challenges and opportunities to use and enhance expertise. The position manages printer support activities, administers mainframe software products, and provides specialist guidance to keep the department’s printing operations running effectively. It also facilitates the application development process and end user computing.

Requirements

• One year as an Information Technology Generalist 2, Applications Developer 2, Database Analyst, Information Security Specialist 1, or Network Specialist 2; or Five years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of IT security programs, or other IT support/administration services; or Three years of IT experience that includes two years of technical IT experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of IT security programs, or other IT support/administration services, and an associate’s degree in any IT field; or One year of technical IT experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of IT security programs, or other IT support/administration services, and a bachelor's degree in any IT field; or An equivalent combination of experience and training.
• One or more years of full-time professional information technology experience working in an IBM Mainframe Environment.
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.
• Must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Responsibilities

• Manage, coordinate requirements, and remotely control the operation of inkjet, line matrix, and high-volume laser printers
• Help Print Center staff with restart and recovery processes for both the printers and the Printer Management software
• Monitor operating system performance, provide recommendations to resolve issues, and identify where improvements can be made
• Define and maintain terminal and printer configurations for business partners
• Work with administrators and application developers to troubleshoot and resolve issues in system operating environments
• Organize tasks, estimate time requirements, and determine resource needs to support development teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree