Systems Administrator, Information Technology

Buchwald•Los Angeles, CA

1d•Onsite

About The Position

Buchwald is seeking a skilled and motivated Systems Administrator, Information Technology to join our Los Angeles team. This full-time role will be responsible for maintaining and optimizing our IT systems, configuring Jira/Altassian/Confuence workflows, ensuring reliable performance, security, and support across both Windows and Mac environments. This position is based in our Los Angeles office, Monday through Friday, and provides on-site IT support to employees.

Requirements

5+ years of experience in IT systems administration or a similar technical support role, preferably in a professional services environment
Advanced knowledge of Windows and macOS operating systems, including deployment, configuration, and troubleshooting
Strong proficiency in Jira, Altassian and Confluence, including workflow development, administration, automation, and ongoing maintenance
Strong understanding of network administration (LAN/WAN, VPNs, firewalls, switches, and routers)
Experience managing Active Directory, Microsoft 365, and cloud-based systems (e.g., Azure, Google Workspace)
Proficiency in system monitoring, data backup solutions, and cybersecurity best practices
Demonstrated ability to handle complex technical issues with minimal supervision and provide timely resolutions
Exceptional organizational, communication, and problem-solving skills
High level of professionalism, discretion, and confidentiality when handling sensitive information
Dependable, proactive, and committed to maintaining reliable IT operations and excellent end-user support

Responsibilities

Build, configure, and maintain Jira, Altassian and Confluence workflows, automations and integrations
Support and maintain all IT infrastructure, including servers, networks, and user systems
Provide hands-on, on-site technical support for staff in the Los Angeles office, addressing hardware, software, and connectivity issues promptly
Set up and configure new workstations, laptops, printers, and peripherals for employees
Administer user accounts, access rights, and security groups across company systems
Support with system updates, patches, and preventive maintenance for both Windows and Mac environments
Monitor network performance, troubleshoot outages, and coordinate with vendors or external support when needed
Ensure reliable operation of video conferencing systems, phone lines, and other office technologies
Implement and maintain cybersecurity best practices, including antivirus management, firewalls, and access controls
Manage IT asset inventory and maintain accurate records of equipment and software licenses
Support onboarding and offboarding processes for employees, ensuring timely setup and removal of system access
Collaborate with the IT team on infrastructure improvements, system migrations, and new technology rollouts
Provide end-user training and create documentation for common technical procedures and policies