Information Technology & Facilities Assistant
About The Position
The Information Technology & Facilities Assistant provides onsite facilities and information technology support across all Credit Union locations. The role helps keep buildings, equipment, workstations, and technology systems in excellent working condition, serving as an onsite resource for branch staff through routine facilities maintenance, technology support, equipment installations, and organizational projects. The position responds to service requests, visits branches regularly, and may perform evening and weekend work as required for projects, upgrades, renovations, installations, and emergencies.
Responsibilities
- Provide onsite technical support to branch and administrative staff by troubleshooting computers, printers, scanners, phones, peripherals, monitors, and other end-user technology; escalate complex issues to the IT department.
- Install, move, replace, and configure computer equipment, monitors, docking stations, printers, network devices, and other office technology at Credit Union locations.
- Assist the IT department with workstation deployments, hardware replacements, software installations, equipment inventory, cable management, and technology projects.
- Perform basic building maintenance and upkeep, including moving furniture and workstations, minor repairs, touch-up painting, equipment assembly, and general facilities support.
- Assist with HVAC and other building systems by coordinating repairs and reporting maintenance issues to the AVP, Facilities & Security.
- Respond to facilities and IT service requests submitted through the ticketing system and provide timely onsite support.
- Assist with access control systems, alarm systems, security cameras, badge readers, and physical security equipment under the direction of Facilities & IT.
- Visit branch locations regularly to deliver supplies and equipment, replace hardware, and provide preventative maintenance for facilities and technology systems.
- Help maintain accurate inventories of IT equipment, facilities equipment, and supplies, including asset tagging and documentation.
- Perform evening and weekend work as required to support projects, system upgrades, branch renovations, equipment installations, and emergency situations or maintenance.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
