Information Technology Desktop Specialist

Portage County Ohio•Ravenna, OH

7h•Onsite

About The Position

Incumbent is responsible for supporting daily operations of the department, installing software and computer equipment, programming reports and software fixes, and handling user support calls. Work involves responsibility for care of funds and property of significant value with frequent possibility of substantial loss. High to moderately complex, both relatively standardized and non-standardized tasks, processes, and operations following applicable laws, policies, and procedures with minimal supervision. Moderately important interdepartmental contacts concerning broad matter of coordination, cooperation, or joint action in making working arrangements within the limits of general policy and practice. Contacts requiring a moderate to high degree of tact, skill, resourcefulness in handling. Decision making and work of major importance in which there is an opportunity for committing major errors resulting in substantial loss, cost, and damage. Handling of confidential information, the disclosure of which would result in moderate to serious consequences.

Requirements

Ability to work well without direct supervision
Ability to work under pressure, with accuracy, and meet important deadlines
Ability to make complex decisions and initiate responses in which there is an opportunity for committing major errors resulting in substantial loss, cost, and damage
Ability to communicate effectively orally and in writing
Ability to communicate effectively to small and large groups of varying technical skill levels
Ability to diagnose data and take corrective action as required
Ability to quickly prioritize assignments and tasks
Ability to function effectively in stressful situations
Ability to document policies and procedures in technical and non-technical terms
Ability to continuously update skills to stay current with technology
Ability to train end-users to affectively use the tools and utilities provided them
Ability to work in a flexible schedule that may require weekends and evenings
Knowledge of applicable State and Federal laws, rules, regulations, local ordinances, County Policies, Information Technology policies and procedures, and personnel policies
Knowledge of MS Windows operating systems and network systems, personal computers, and LAN, WLAN, and WAN networks
Knowledge of common computer system troubleshooting methodologies
Willingness to learn county applications and take on additional application support
Bachelor’s degree in Information Technology (or a related field) or combination of experience and applicable specialized technical training and/or certifications
Two (2) years or more of applicable IT-related experience
Must have valid Ohio's driver's license and maintain continuing eligibility under the existing County driver eligibility standards

Responsibilities

Respond to support requests, document issues and resolutions; provide support to end users on a wide variety of issues/applications
Trouble-shoot, diagnose, and resolve software, network, VPN, printer, Internet and other information technology related problems
Install and configure personal computers, printers, network devices, mobile devices and other peripheral devices
Install and configure software applications on personal computers and notebook computers
Install bug and upgrades fixes to software applications
Installing updates to Microsoft Windows Operating System and all county software applications
Install firmware updates to hardware devices
Provide recommendations for hardware and/or software in the course of troubleshooting issues
Configure PC's for internet, network, and e-mail connectivity
Maintain Active Directory user accounts
Perform other responsibilities as assigned by the I.T.S. Director and/or Manager
Perform related Essential and Non-Essential functions as needed