Information Technology Coordinator

VIA Centers for Neurodevelopment•Charlottesville, VA

11h•Hybrid

About The Position

The Information Technology (IT) Coordinator is responsible for managing the technology needs of all programs and departments at VIA Centers for Neurodevelopment (VIA). VIA’s technology currently includes: Windows server 2012 (both database and email) and terminal server, Gmail, virtual private network (VPN), remote connections, wireless hubs, desktop computers, laptop computers, I-pads, I-pad minis, smartphones, SMART boards, and other audio-visual devices. A primary role of the Information Technology (IT) Coordinator is to install and configure computer workstations and local area networks, operate them, monitor their performances, diagnose and solve their problems. VIA’s future technology needs may include cloud-based storage. VIA has three locations in Charlottesville, therefore the IT Coordinator will need to manage the technology needs of all offices.

Requirements

Valid driver’s license required
Two or more years of IT work experience required
Strong working knowledge of Microsoft Office Suite, the Internet, and common web-based browsers and applications, including both desktop/laptop and tablet-based systems
Ability to make independent decisions and proactively problem solve
Excellent written, oral communication and listening skills
Ability to quickly learn, master and describe new technology
Ability to work well within a team and with a variety of individuals
Good organizational and time management skills, with attention to accuracy and detail

Nice To Haves

Bachelor’s degree in IT or related field preferred
IT certificate desirable but not required
Knowledge of accounting software is desirable

Responsibilities

Install and maintain all IT-related equipment
Install software and hardware as needed
Set up new users and email addresses
Support end users with IT-related problems in a responsive manner
Manage the daily back-ups
Interface with server maintenance company on server issues
Deactivate users as staff leave
Maintain the permission level of each group and ensuring the accuracy of such
Provide input and recommendations to the organization surrounding hardware and software technologies and how these technologies can benefit the organization
Maintains the confidentiality of privileged information
Maintain current and accurate inventory of technology hardware, software and resources
Develop and monitor performance levels of software and hardware to evaluate, recommend and propose alternative methods of information processing.
Coordinate VIA’s IT needs and services with outside vendors, when appropriate
Perform other related duties as assigned