Information Technology Coordinator
About The Position
The Information Technology Coordinator will join Questeq’s team at Steel Center for Career and Technical Education. The coordinator serves as the primary interface between Questeq and the educational organization and is responsible for managing Questeq’s overall education technology delivery model. The role oversees onsite day-to-day IT technical support and network operations, supports educational strategies through improvements to network and desktop hardware and software processes, and works with Questeq and school administrators to achieve IT and educational organization goals. The coordinator also manages ticketing and technology asset inventory, identifies service and infrastructure improvements, and assists with recommendations for technology improvements.
Requirements
- Associate degree in an IT technology-related field.
- Solid technical background.
- Strong customer service and communication skills.
- Experience with leadership and vision.
- Required clearances: Act 151 Child Abuse History Clearance; Act 34 Pennsylvania State Criminal History Clearance; Act 114 Federal Criminal History Clearance; Act 168 Required Employment History Review; and Act 24 Arrest/Criminal Conviction Report.
Nice To Haves
- Industry certifications preferred.
- Experience with IT management preferred.
- Experience with strategic planning.
- Experience with team building.
Responsibilities
- Oversee and execute onsite day-to-day IT technical support and network operations.
- Improve network, desktop hardware, and software processes and support critical educational strategies.
- Work with Questeq and the school’s administrative team to achieve the educational organization’s and Questeq’s IT goals.
- Manage and track the call ticket queue, ticket documentation, and time-to-close metrics.
- Analyze ticket information and identify productivity improvements.
- Identify opportunities to eliminate ticket causes and enable remote resolution.
- Work with Questeq administrative staff in the Front Line and Infrastructure Services departments.
- Supervise the system-wide inventory of IT technology assets as defined between the educational organization and Questeq.
- Help identify current and future technology infrastructure needs.
- Assist with recommending technology improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
