Information Technology Coordinator

FOUNDATION FOR THE CAROLINAS•Charlotte, NC

About The Position

The Information Technology Coordinator handles day-to-day technology operations, working with staff and vendor partners to ensure the organization’s technical resources are secure, reliable, and available. This hands-on operational role spans infrastructure, cybersecurity, vendor management, project delivery, and business continuity, with regular input into technology strategy alongside the CTO. The role supports technology planning and policy compliance; maintains reliable and secure information systems across public cloud, private cloud, and on-premises environments; administers core technology platforms and business applications; and oversees on-site technology operations, including audio-visual systems. It also monitors security, maintains disaster recovery capabilities, supervises help desk support, provides staff training and technical assistance, manages vendors and contracts, leads technology projects and change-testing processes, and reviews business processes and technology needs.

Requirements

At least 5 years leading diverse aspects of an organization's information technology environment.
Demonstrated experience with infrastructure technologies, project management, quality assurance, and application lifecycle management.
Bachelor’s degree in Engineering or Computer Science, or equivalent practical experience.
Ability to perform the essential functions of the role, including sustained focus over extended periods and moving between worksites and workstations as needed.
Strategic thinking.
Operational excellence.
Cybersecurity and risk awareness.
Vendor and contract management.
Change management.
Team leadership and development.
Communication and cross-functional collaboration.
Mission alignment.

Responsibilities

Assist the CTO in aligning technology strategy with the Foundation’s business vision, strategy, and objectives.
Define technology performance measures and track and report results to the CTO.
Drive development of, and compliance with, information systems policies and procedures.
Ensure information systems across public cloud, private cloud, and on-premises environments operate reliably and securely.
Administer Windows Active Directory, Entra, Microsoft 365, Azure, Teams telephony, and line-of-business applications, including financial, CRM, and grantmaking systems.
Oversee core database maintenance and proactively plan upgrades.
Manage daily on-site technology operations, including audio-visual systems across offices, galleries, and conference rooms; set vendor performance objectives and assess results.
Continuously monitor network and systems security and remediate issues.
Maintain disaster recovery plans and capabilities aligned with business continuity needs.
Serve as a technology resource for the physical security team and cross-train with building maintenance as needed.
Directly supervise internal help desk staff and monitor contracted help desk support to ensure service-level agreement compliance; report activity and response-time metrics to IT leadership.
Provide technology training and day-to-day technical support to staff across the organization.
Evaluate vendor performance against service-level agreements and contracted deliverables, track milestones, and resolve obstacles to keep projects on schedule.
Identify and engage specialized vendors as needed, including for security systems, audio-visual, telecom, and network engineering.
Lead technology projects and programs to meet business objectives and timelines, serving as technical lead when needed.
Define and manage user testing and approval processes for production changes to the technology environment.
Manage, maintain, and review the Foundation’s business processes, including conducting at least annual reviews of designated processes for accuracy and improvement opportunities.
Research and recommend IT applications, equipment, and supplies to support current and future business needs.