Information Technology Coordinator

T2Group•Redondo Beach, CA

14h•Onsite

About The Position

Mesa Water District is hiring a full-time, fully onsite Information Technology Coordinator in Costa Mesa, California. Under general direction from the Business Manager, the role is responsible for planning, coordinating, implementing, overseeing, maintaining, and performing District-wide computer services spanning hardware, software, programming, communications equipment, and user training. The Coordinator analyzes, designs, tests, installs, and maintains IT programs and applications; maintains databases; provides technical support and training to end users; and coordinates and monitors projects assigned to the District’s Managed Service Provider (MSP). The position also serves as the District’s Information Security Administrator and primary operational liaison with the MSP. It exercises no direct supervision over staff, though duties include planning and directing division operations and the work of division personnel. The Coordinator develops long-term IT plans and strategies, including a District-wide Strategic Plan for Information Technology; supports reliable and secure technology operations; evaluates and recommends systems and improvements; coordinates hardware and software procurement and installation; oversees data backup, documentation, inventory, licenses, service agreements, and user training; and prepares and administers the IT and communications budget. The role works with District departments, vendors, the MSP, and District leadership to coordinate services, projects, security measures, incident response, reporting, and service-level agreements. The typical qualification is education equivalent to a bachelor’s degree in computer science, information systems management, or a closely related field, and four years of increasingly responsible IT experience, including two years in a supervisory or lead role. A valid California Class C driver’s license is required. The work is primarily sedentary in an office environment, with occasional walking, standing, bending, stooping, kneeling, reaching, pushing, and pulling; employees must be able to handle materials and objects weighing up to 20 pounds.

Requirements

Education equivalent to a bachelor’s degree from an accredited college or university, with major coursework in computer science, information systems management, or a closely related field; equivalent combinations of education and experience may qualify.
Four years of increasingly responsible experience performing complex IT services, systems analysis including system security features, and programming in a governmental or business computer-system setting.
Two years of the required experience in a supervisory or lead role.
Valid Class C Driver’s License from the California Department of Motor Vehicles.
Knowledge of IT principles and practices in a municipal government setting, including virtualization, SAN and server hardware, desktop equipment and software, networking, and telephone and radio communications.
Knowledge of project management, systems analysis, design, and programming.
Knowledge of computer and peripheral setup and minor maintenance, basic troubleshooting, and restarting jobs.
Knowledge of organizational policy and goal setting, program development and administration, budget controls, and personnel supervision.
Knowledge of pertinent local, state, and federal laws, rules, and regulations.
Ability to develop IT and information-security strategies and serve as the District’s Information Security Administrator.
Ability to establish work priorities and achieve short- and long-term objectives within allocated resources; administer work plans, monitor progress, and meet completion dates.
Ability to maintain records and prepare reports; communicate clearly orally and in writing; and establish cooperative working relationships.
Ability to plan, organize, assign, and review subordinate personnel’s work.
Ability to analyze complex technical and administrative problems, evaluate alternatives, and adopt effective courses of action.
Ability to meet the stated physical demands, including lifting, carrying, pushing, or pulling objects weighing up to 20 pounds.

Responsibilities

Develop and recommend long-term IT utilization and information-security plans and strategies.
Develop systems, procedures, and standards for prioritizing projects, allocating resources, accessing hardware, and evaluating programs and security measures; conduct needs analyses and recommend compatible systems and applications.
Procure and maintain systems, applications, and technology needed for continuous District operations.
Analyze technical reports and legislation, assess operational impacts, recommend and implement improvements, and negotiate and administer vendor contracts for implementation, maintenance, and staff training.
Coordinate with District departments on IT development and implementation, including protection of District data and achievement of District-wide goals and policies.
Diagnose hardware and software problems; install, repair, or arrange repair or replacement of equipment and software; inspect and analyze system security measures.
Coordinate selection, purchase, and installation of hardware, peripherals, and applications, as well as cabling, installation requirements, and information-security measures.
Maintain or coordinate District-wide data backups for critical applications, maintain system and security documentation, and prepare instructional guides as needed.
Prepare and administer the IT and communications budget, including forecasting funds for staffing, equipment, materials, and supplies.
Plan, organize, and direct division work and day-to-day Information Technology Division operations.
Coordinate training sessions and help users learn computer equipment, peripherals, security procedures, and policies.
Maintain hardware inventories, maintenance agreements, and software licenses.
Develop, implement, and maintain a District-wide Strategic Plan for Information Technology and Service Level Agreements with customers.
Serve as the primary operational liaison with the MSP by coordinating service requests, escalations, priorities, and issue resolution.
Review MSP performance against service-level agreements, project commitments, security requirements, and operational expectations; identify gaps and recommend corrective action.
Prepare and present reports on MSP performance, help desk activity, project status, cybersecurity activities, risks, and budget impacts.
Coordinate MSP activities with departments, vendors, and District leadership, including projects, maintenance windows, incident response, and user communications.
Follow up on MSP deliverables, open issues, milestones, invoices, and documentation to ensure accountability and alignment with District priorities.
Perform other duties related to department and District operations and community needs.