Information Technology Coordinator

Mesa Water•Costa Mesa, CA

15h•Onsite

About The Position

This is more than an IT position—it is an opportunity to shape the technology infrastructure that supports essential public services and the community. The Information Technology Coordinator will have the opportunity to influence technology strategy, strengthen cybersecurity, modernize systems, and build partnerships across the organization. If you are a forward-thinking IT professional who enjoys solving complex problems, leading technology initiatives, and making a meaningful impact in a public-service environment, we invite you to apply. Under general direction, assumes responsibility for planning, coordinating, implementing, overseeing, maintaining, and performing District-wide computer services in the areas of hardware, software, programming, communications equipment, and user training; coordinates and monitors projects assigned to the Managed Service Provider (MSP), analyzes, designs, tests, installs, and maintains information technology programs and applications; maintains databases; and provides technical support and training to end users.

Requirements

Principles and practices of information technology used in a municipal government setting, including but not limited to virtualization, SAN and server hardware, desktop equipment and software applications, networking strategies, and telephone and radio communication systems.
Principles and techniques of project management, systems analysis, design, and programming.
Requirements and procedures for setup and minor maintenance of computers and peripheral equipment, and techniques for troubleshooting basic computer problems and restarting jobs.
Principles and practices of organizational policy and goal setting; program development, implementation, and administration; budgetary techniques and controls; and supervision of personnel.
Pertinent local, State, and Federal laws, rules, and regulations.
Develop and recommend long-term plans and strategies for effective utilization of information technology and the security of systems from accidental or deliberate actions intended to access District data in a malicious fashion; serve as the District's Information Security Administrator.
Establish realistic work priorities, develop and achieve long- and short-term goals and objectives within allocated resources.
Administer work plans, monitor progress, and, as required, take action to meet established completion dates.
Maintain records and prepare reports.
Establish and maintain cooperative and effective relationships with those contacted during the course of work.
Communicate clearly and concisely, both orally and in writing.
Plan, organize, assign, and review the work of subordinate personnel.
Analyze complex technical and administrative problems, evaluate alternative solutions, and adopt effective courses of action.
Possession of a valid Class C Driver's License from the California Department of Motor Vehicles.

Nice To Haves

Any combination equivalent to education and experience that would likely provide the required knowledge and abilities would be qualifying.

Responsibilities

Develops and recommends long-term plans and strategies for effective utilization of information technology and the security of systems from accidental or deliberate actions intended to access District data in a malicious fashion.
Develops management systems, procedures, and standards for prioritizing projects, allocating resources, accessing system hardware, and evaluating existing programs and security measures to protect and secure District data; conducts needs analyses and researches and recommends hardware/software systems and applications that interface with existing systems and comply with policy standards and user needs.
Procures and maintains adequate systems, applications, and technology to provide continuous and uninterrupted operations within the District.
Analyzes technical reports and legislation; evaluates impacts on District operations; recommends and implements equipment, policy, and procedural improvements; negotiates and administers contract agreements with vendors for implementation, maintenance, and staff training; and modifies such agreements as needed.
Works closely with District departments to coordinate the development and implementation of information technology, including the security of and protection from accidental or deliberate access to District data by external or internal persons, to achieve District-wide goals, objectives, and policies.
Performs diagnosis of hardware and software problems; installs, repairs, or arranges for repair or replacement of faulty equipment and software; performs general inspections and internal analysis of system security measures to ensure a high level of security is maintained for hardware and data throughout the District.
Coordinates the selection, purchase, and installation of computer hardware, peripheral equipment, and program applications; coordinates cabling and other installation requirements; and coordinates information security measures to be followed by Information Technology staff and staff in other departments throughout the District.
Maintains or coordinates District-wide data backup for all critical applications; maintains program documentation, including appropriate security elements associated with all systems, on all computer systems and applications; and prepares basic instructional guides on various applications, as needed.
Prepares the operation's budget, including budgeting for District-wide information technology and communication systems needs and assisting in the forecast of additional funds needed for staffing, equipment, materials, and supplies; administers the approved budget.
Plans, organizes, and directs the work of division personnel; directs the day-to-day operations of the Information Technology Division.
Coordinates training sessions and assists users in learning the use of computer equipment, peripherals, and related security procedures and policies.
Maintains system hardware inventory, maintenance agreements, and licenses for all District-owned software.
Develops, implements, and maintains a District-wide Strategic Plan for Information Technology.
Develops, implements, and maintains Service Level Agreements with all customers.
Serves as the primary operational liaison with the District's managed service provider, coordinating service requests, escalations, priorities, and issue resolution to support timely and effective technology services.
Reviews managed service provider performance against service level agreements, project commitments, security requirements, and operational expectations; identifies gaps and recommends corrective actions.
Prepares and presents regular reports on managed service provider performance, help desk activity, project status, cybersecurity activities, risks, and budget impacts for District leadership and other stakeholders.
Coordinates managed service provider activities with internal departments, vendors, and District leadership to ensure technology projects, maintenance windows, incident response activities, and user communications are properly planned and executed.
Manages follow-up on managed service provider deliverables, open issues, project milestones, invoices, and documentation to ensure accountability, transparency, and alignment with District priorities.
Performs other duties related to the operation of the department and the District, including additional duties that enable the department and District to meet the diverse needs of its community.