Information Technology Coordinator

HighScope•Ypsilanti, MI

5d•Hybrid

About The Position

This role provides day-to-day technical support for the organization's staff, systems, and platforms under the direction of the IT Manager. Responsibilities center on responding to user needs, maintaining devices and systems, and helping keep technology secure, reliable, and running smoothly for internal teams and external users.

Requirements

2+ years of experience in IT support, systems administration, or a similar technical role.
Hands-on experience administering Microsoft 365, including user accounts, licensing, SharePoint, and Teams.
Working knowledge of networking basics such as WiFi, DNS, and troubleshooting connectivity issues.
Satisfactory outcome of background check.

Nice To Haves

Associate's or bachelor's degree in IT or a related field, or equivalent practical experience.
Experience with project or work management tools such as Asana or Jira.
Relevant certifications preferred.

Responsibilities

Provide first-line technical support to internal staff and external users by troubleshooting hardware, software, and account issues, and escalate complex problems to the IT Manager.
Set up, configure, and maintain computers, devices, and peripherals for staff, including onboarding new users and offboarding departing users.
Assist with the administration of organizational platforms, including user accounts, routine updates, and documentation.
Help monitor platforms and systems for performance issues and assist with testing updates and changes before they are released.
Maintain accurate records of technology inventory, including tracking equipment, software licenses, and device lifecycles.
Support security practices by managing password resets, applying software updates and patches, and reporting potential security issues to the IT Manager.
Monitor scheduled data backups and report any failures or issues.
Create and update user guides, how-to documents, and support materials.
Track support requests and document solutions to common issues to improve future response times.
Gather user feedback on technology needs and issues and share it with the IT Manager.
Communicate with technology vendors on routine support requests as directed.
Perform additional duties as assigned.