APS Information Technology BA III

Texas Health & Human Services Commission • Bonham, TX

7d • $5,798 - $9,508 • Hybrid

About The Position

The Texas Department of Family and Protective Services (DFPS) is seeking an Information Technology BA III to represent Adult Protective Services (APS) on the Case Management Transformation Program (CMTP) team. The role supports DFPS’s multi-phase modernization of its legacy IMPACT case management platform to a Comprehensive Child Welfare Information System (CCWIS), working with APS, operational, technical, vendor, and project partners. The selected individual will contribute to business process analysis and redesign, solution design, requirements development, and project-deliverable reviews to help ensure alignment with APS practice and policy, federal CCWIS requirements, and stakeholder needs.

This is highly complex, senior-level business analysis work involving gathering, analyzing, developing, and documenting requirements; evaluating business processes; supporting system design, implementation readiness, and testing; and providing post-implementation and systems-development-life-cycle support. The role works under limited supervision, with considerable latitude for initiative and independent judgment, and may serve in a lead or supervisory capacity. Work outside regular hours may be required, and travel to other DFPS offices is required. The position is eligible for telework and is based in Bonham, Texas, with travel of up to 10%.

Requirements

• Bachelor’s degree from an accredited college or university, or equivalent professional experience substituted year for year.
• Experience with DFPS or a comparable child welfare system or project in another state.
• Experience in the Adult Protective Services program area relevant to the assigned duties.
• Experience participating in business process or system redesign or IT modernization initiatives.
• Experience collaborating across program and technical teams.
• Prior work experience supporting large-scale initiatives.
• Knowledge of software and systems development life-cycle concepts, project management practices, and business and management principles.
• Knowledge of DFPS and APS policies, procedures, organizational structure, business processes, service delivery environments, applications, and APS operations relevant to the assignment.
• Skill in business analysis, requirements documentation, evaluating complex IT systems and issues, communicating with technical and non-technical stakeholders, translating business needs into functional requirements, developing practical solutions, and managing multiple priorities.
• Ability to analyze and interpret technical information, policies, regulations, and system requirements; translate business needs into technical solutions; evaluate designs and deliverables; identify risks and recommend solutions; and collaborate across program, technical, and vendor teams.
• Ability to oversee and/or supervise the work of others.
• Reliable motor vehicle, acceptable driving record for the past five years, and a current, valid Texas driver’s license appropriate for the vehicle and passenger or cargo load; proof of driving record, insurance, and license must be provided.
• Applicants selected for hire must pass a background check and, if applicable, a driver’s record check.

Nice To Haves

• Project Management certification (PMI and/or Scrum Alliance) or Business Analysis certification is preferred.

Responsibilities

• Analyze APS policies, procedures, business processes, and workflows to determine effects on automated systems and CCWIS design, configuration, and implementation.
• Evaluate current- and future-state processes and document operational impacts, business requirements, system needs, assumptions, and recommendations.
• Develop and maintain requirements documentation, workflow diagrams, decision documents, and other project artifacts supporting system modernization and implementation readiness.
• Coordinate with vendors, implementation partners, DFPS technical teams, and stakeholders; clarify APS requirements and review vendor deliverables for alignment with business needs and project objectives.
• Facilitate stakeholder discussions and serve as a liaison between APS, technical teams, vendors, and project partners on business needs, solution design, implementation, and testing.
• Identify opportunities for automation, modernization, and business process redesign; recommend technology-enabled solutions and contribute to business cases and modernization strategies.
• Analyze business and system issues during solution design, readiness, testing, and deployment; consult with stakeholders on alternatives and help resolve functional and operational issues.
• Review project requirements, plans, design artifacts, implementation documentation, and other deliverables for completeness, quality, policy alignment, and consistency with APS operational needs.
• Support development of training materials and user guidance, organizational readiness, stakeholder engagement, knowledge transfer, and communication and training efforts.
• Develop and review business-focused test scenarios and scripts; participate in user acceptance testing; review results, identify impacts, and recommend readiness and acceptance decisions.
• Support implementation readiness, deployment planning, business acceptance, and phased rollout activities; collaborate on testing and defect resolution.
• Identify business, operational, implementation, dependency, readiness, and compliance risks; communicate mitigation recommendations and help develop corrective actions.
• Maintain the security and integrity of infrastructure in accordance with Governor Abbott Executive Order GA-48 and applicable agency requirements.

Benefits

• 100% paid health insurance for the employee and 50% paid for eligible family members.
• Retirement plans with lifetime monthly payments after five years of state service, plus optional 401(k) and 457 plans.
• Paid vacation, holidays, and sick leave.
• Optional dental, vision, and life insurance.
• Flexible spending accounts for health and dependent care.
• Employee discounts, including gym memberships, electronics, and entertainment.
• Potential eligibility for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior