Information Technology Associate

State of Oregon • Oregon City, OR

1d • $93,160 - $144,513 • Onsite

About The Position

The Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role affects members of our community who come to the court to have their cases resolved. We need people who want to impact their communities, value OJD’s efforts to remove barriers to access justice services, and welcome interacting with the public. We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work experience, education, and any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by our work and mission.

Requirements

• Bachelor’s degree in computer science, information technology, management, public administration, or a related field.
• At least three (3) years of technical experience in the duties and infrastructure support required for the position.
• Any combination of education and experience equivalent to seven (7) years of experience that typically supports the knowledge, skills, and abilities for the position.
• Valid driver's license and an acceptable driving record.
• Experience identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Experience providing customer service and communicating technical issues in person, over the phone, by email, and over chat to people with differing computer skill levels.
• Experience setting up and troubleshooting A/V equipment.
• Experience managing a Microsoft Windows enterprise environment including, but not limited to, desktop and laptop maintenance, peripherals, and troubleshooting network issues.
• Experience installing and configuring Windows OS in a business setting.
• Experience with Windows Server.

Nice To Haves

• Experience with Active Directory is preferred.
• Experience with Group Policy is preferred.
• Experience managing iOS devices in an enterprise environment is preferred.

Responsibilities

• Provide a wide range of technical support services to judges, staff, and court technology systems.
• Analyze, diagnose, and resolve user concerns at all levels and escalate problems when appropriate.
• Image, configure, deploy, and test equipment.
• Perform system maintenance such as sandbox testing, Windows updates, patch management, application updates, driver and BIOS updates, physical maintenance, hardware updates, and lifecycle replacements.
• Plan, configure, and install workstations, displays, servers, printers, applications, and courtroom A/V equipment.
• Develop and present training programs to judges and court staff.
• Respond to software, hardware, communication, and data issues.
• Schedule and submit batch production jobs, monitor batch processing, field test new software and hardware, and monitor the general health of PC workstations, A/V equipment, servers, and court equipment.
• Manage user accounts, group policies, vulnerability, network security, and server access control.
• Provide support in the areas of VoIP, iOS, and server backup.
• Document instructions and procedures, develop knowledge articles, and work on individual projects and large-scale projects.
• Assigned tasks may be changed to accommodate workload and organizational needs.

Benefits

• 95% to 99% of medical insurance premiums paid for full-time employees, including mental health coverage.
• 10 paid holidays
• 2 floating holidays
• 3 personal business days
• Separate sick and vacation paid leaves (prorated for part-time employees)
• Optional insurances
• Flexible spending plans
• 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level