Information Technology Analyst - Infrastructure (Reissue)

City of Torrance•Torrance, CA

About The Position

The City of Torrance is recruiting an Information Technology Analyst - Infrastructure to join its Information Technology Team. The Information Technology Department administers the City’s information and communications systems and infrastructure, including computer hardware, data and telecommunications infrastructure, data management, information security, radio and wireless communications, software and applications, and telephone and voice systems. The Analyst provides technical support for systems, networks, and applications to help ensure reliable and secure operations. The position troubleshoots technical issues, assists with system implementations, supports enterprise applications, and maintains infrastructure to meet departmental and Citywide service needs. The Analyst works with senior staff and management to translate user needs into technical solutions, assist with applications and analytics project implementations, and support continuity of public services. The position supports the City’s network, server, cloud, and database systems; assists with administration of Cisco switches, routers, and wireless access points; supports Microsoft technologies including Windows Server, Active Directory, Microsoft 365, Teams, and Exchange; and assists with Azure cloud services. It monitors system performance and availability, assists with upgrades, migrations, deployments, and integration projects, and performs related duties as required. The role may support various City departments based on operational needs, including the Police Department. Assignment to the Police Department will occur within the first three months of hire. A conditional job offer is subject to DOJ and FBI fingerprint-based criminal offender record information searches, and candidates must pass a background check as a condition of employment.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a closely related field, or an equivalent combination of training and experience.
Three to five years of professional experience in information technology infrastructure, systems support, networking, or a related field, or an equivalent combination of training and experience.
Must possess and maintain a valid California Class C driver's license.
Strong working knowledge of network administration, including Cisco switches, routers, wireless access points, firewalls, and VPN technologies.
Experience supporting Microsoft environments, including Windows Server, Active Directory, Microsoft 365, Exchange, Teams, and Azure cloud services.
Ability to troubleshoot and resolve complex technical issues across servers, networks, end-user systems, and enterprise applications.
Experience with system monitoring tools, backup solutions, disaster recovery planning, and IT security best practices.
Familiarity with virtualization technologies, database concepts such as SQL Server or equivalent, and cloud-based infrastructure support.
Ability to provide excellent customer service and communicate technical concepts clearly to non-technical users.
Ability to support multiple departments effectively, prioritize tasks, adapt to changing demands, and exercise sound judgment.
Ability to build professional, collaborative, and trusting working relationships with colleagues, management, vendors, and City staff.
Commitment to continuous learning and professional growth and to staying current with emerging technologies and industry best practices.
Must pass a background check as a condition of employment.
If given a conditional job offer, must undergo DOJ and FBI fingerprint-based criminal offender record information searches in accordance with CLETS policies and procedures.

Nice To Haves

Certifications in Microsoft technologies, including Windows Server, Azure, Microsoft 365, cloud administration, and security.
Certifications in Cisco technologies, including networking, security, wireless, and enterprise infrastructure.
Certifications in virtualization, cloud, and cybersecurity domains relevant to infrastructure support, or other related certifications.

Responsibilities

Provide technical support for systems, networks, and applications to ensure reliable and secure operations.
Troubleshoot technical issues across infrastructure and enterprise applications.
Assist with system implementations, upgrades, migrations, deployments, and integration projects.
Support enterprise applications and infrastructure to meet departmental and Citywide service needs.
Work with senior staff and management to translate user needs into technical solutions.
Assist in applications and analytics project implementations.
Support the City’s network, server, cloud, and database systems to ensure service availability and performance.
Assist in administering Cisco networking equipment, including switches, routers, and wireless access points.
Support Windows Server, Active Directory, Microsoft 365, Teams, Exchange, and Azure cloud services.
Monitor system performance and availability.
Assist City departments as determined by operational needs, including the Police Department.
Perform related duties as required.