Information Technology Analyst
About The Position
The Information Technology Analyst supports and maintains in-house computer systems, desktops, peripherals, and the telephone system. The role installs, diagnoses, repairs, maintains, and upgrades hardware and software; troubleshoots problems; and provides end-user training and assistance. It resolves commonly occurring operations problems and refers more complex issues to specialized vendor support. The analyst supports network users and environments, maintains systems and equipment, monitors network and server performance, and helps design, implement, and support software and system features. The position also provides technical support by phone, remote access, or site visits; performs preventive maintenance and repairs; maintains records; and participates in departmental activities and quality improvement efforts. Other duties may be assigned.
Requirements
- GED or high school diploma.
- 1–2 years of related experience and/or training, or an equivalent combination of education and experience.
- Valid driver's license.
Nice To Haves
- Associate degree in Information Technology.
- Experience using Cisco networking equipment.
Responsibilities
- Adhere to Brodstone Healthcare's Mission, Vision, and Values and Standards of Behavior.
- Assist with maintaining network users, user environments, directories, and security.
- Keep systems up to date through operating system upgrades; monitor networking equipment and servers.
- Assist with the design, implementation, and ongoing support of software and features.
- Monitor web performance, network availability, and security; oversee troubleshooting for system errors.
- Provide technical support by phone, remote access, or site visits as needed.
- Respond to IT issues involving hardware maintenance, software, and networking; evaluate connectivity issues, equipment, and software.
- Modify configurations, utilities, and software; set up equipment for new users.
- Install, test, and monitor servers, firewalls, and new software; perform data backups.
- Install and update network system improvements as needed.
- Assist with servers, LAN/WAN technologies, computer repair and troubleshooting, software, networks, virus protection, and Wi-Fi technology.
- Help plan and develop policies and procedures for computer operations as requested.
- Maintain computers and associated equipment on a regular preventive maintenance schedule and repair them when malfunctions occur.
- Contact the IT Manager and/or vendors as needed to solve problems.
- Create and update records at intervals consistent with Network Administrator and facility guidelines.
- Attend and participate in departmental meetings, in-services, and Brodstone Healthcare's quality improvement program.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
