Onsite Internship: Information Technologies (Spring 2027)

International Foundation of Employee Benefit Plans•Brookfield, WI

2d•Onsite

About The Position

The International Foundation of Employee Benefit Plans is offering a paid, temporary/seasonal onsite IT internship for Spring 2027. The position is intended for current college students majoring in IT, preferably sophomores, juniors, or seniors. The internship may begin during Winterim and could be extended beyond Spring 2027 depending on business needs. Based at the Foundation’s corporate headquarters in Brookfield, Wisconsin, the intern will work under the direction of Help Desk and User Support staff. The role provides hands-on experience assisting employees with computer and network troubleshooting and responding to Level 1 Help Desk tickets. The target schedule is 15–20 hours per week, Tuesday through Thursday between 8:00 a.m. and 5:00 p.m. CST. Additional hours may be available Mondays and Fridays. A consistent schedule is preferred, although flexibility may be accommodated. The position is 100% onsite and pays $16.00 per hour. Employment offers are contingent on applicable pre-employment checks and verification, professional references, and completion of the Federal I-9 and E-Verify process.

Requirements

Be enrolled in an associate or bachelor’s degree program, majoring in an IT field.
Have a strong knowledge base in PCs.
Maintain strict confidentiality of information, which may include personal information, disciplinary actions, and compensation information.
Demonstrate excellent data entry skills and accuracy in work product.
Have strong organizational and time-management skills.
Be able to work independently.
Have excellent interpersonal skills and communicate effectively with non-technical staff.
Be able to prioritize and multitask effectively.
The employer will consider an equivalent combination of education and relevant experience.

Nice To Haves

Sophomore, junior, or senior standing in college is preferred; students outside their freshman year are preferred, though candidates may be considered based on their individual knowledge, skills, and experience.
Experience with Mac, VMware, and/or meeting-room audio-visual systems.

Responsibilities

Answer incoming phone calls, emails, and Teams chats from end users to troubleshoot and resolve IT issues.
Track and resolve service issues submitted through the IT ticketing system.
Provide training materials and other internal documents as needed.
Assist with administrative and technical projects for the IT function.
Participate in departmental meetings and status calls related to hiring and employment.
Set up and configure computer workstations.
Perform other duties as assigned by the IT leadership team.