Onsite Internship: Information Technologies (Spring 2027)

Internships at IFEBP•Brookfield, WI

1d•Onsite

About The Position

The International Foundation of Employee Benefit Plans is offering a paid, onsite Information Technologies internship for Spring 2027. The intern will work at the Foundation’s corporate headquarters in Brookfield, Wisconsin, under the direction of Help Desk and User Support staff. The role provides hands-on experience assisting employees with computer and network troubleshooting and Level 1 Help Desk tickets. The internship is limited-term and temporary/seasonal; it may begin during Winterim and could be extended beyond Spring 2027 depending on business needs. The target schedule is 15–20 hours per week, Tuesday through Thursday between 8:00 a.m. and 5:00 p.m. CST. Additional hours may be available Mondays and Fridays. A consistent schedule is preferred, though flexibility may be accommodated. The position is expected to work 100% onsite and is not expected to travel. Pay is $16.00 per hour, with college credit if applicable.

Requirements

Be enrolled in an associate or bachelor's degree program, majoring in an IT field.
Have a positive attitude and willingness to learn new things.
Be able to maintain strict confidentiality of information, including personal, disciplinary, or compensation information.
Have excellent data-entry skills and a track record of accuracy.
Have strong organizational and time-management skills.
Be able to work independently.
Have excellent interpersonal skills and communicate effectively with non-technical staff.
Be able to prioritize and multitask effectively.

Nice To Haves

Sophomore, junior, or senior standing; students beyond their freshman year are preferred, though candidates may be considered based on their individual knowledge, skills, and experience.
Strong knowledge of PCs, Macs, VMware, and/or meeting-room audiovisual systems.
An equivalent combination of education and relevant experience.

Responsibilities

Answer incoming phone calls, emails, and Teams chats from end users to troubleshoot and resolve IT issues.
Track and resolve service issues submitted through the IT ticketing system.
Provide training materials and other internal documents as needed.
Assist with administrative and technical projects for the IT function.
Participate in departmental meetings and status calls related to hiring and employment.
Perform other duties assigned by the IT leadership team.
Set up and configure computer workstations.