Information Tech Support Spec

City of Grand Junction • Grand Junction, CO

4d • Onsite

About The Position

The City of Grand Junction seeks a dynamic IT Support Specialist to enrich our dedicated technology team. This role requires a tech-savvy professional adept at providing top-tier technical support, creative problem-solving, and promoting cybersecurity measures across the organization. The ideal candidate will have a strong technical background and a customer-centric approach. They will also possess exceptional problem-solving skills, an understanding of cybersecurity principles, and a passion for technology.

Requirements

• Two (2) years of increasingly responsible computer systems and applications support experience.
• High School Diploma or G.E.D. supplemented by related specialized training in computer science or a related field.
• Possession of, or ability to obtain, a valid Colorado driver's license.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• This position is a safety-sensitive position, which means you will be subject to random drug screens due to the nature of the work performed.

Nice To Haves

• A strong technical background and a customer-centric approach.
• Exceptional problem-solving skills, an understanding of cybersecurity principles, and a passion for technology.

Responsibilities

• Assist users of the City's various computing systems, networks, software, enterprise applications, and wired & wireless telecommunication devices.
• Demonstrate exceptional technical capabilities by handling tasks such as equipment deployment, testing, installation, maintenance, and troubleshooting of network components, computer systems, and device hardware & software.
• Deliver high-quality customer service by responding effectively and promptly to user issues and inquiries.

Benefits

• City Employee Health Clinic: The City is committed to supporting the health and well-being of employees, and their families. Our near-site Sage Health & Wellness Center offers free or low-cost healthcare services for employees and their dependents enrolled in a City health plan. Services include preventative care, health assessments and coaching, treatment for common illnesses, lab services, physical therapy, a medical massage therapist, and behavioral health counseling. The clinic also offers wellness programs, challenges, and classes that empower employees and their families to stay healthy and thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED