Clinical Support Spec

Monogram Health • Remote,

12h • Remote

About The Position

The Clinical Support Specialist (CSS) partners with clinical and operational teams to complete a variety of functions that support the Monogram care model and excellent patient experience. The CSS interacts with patients and providers to ensure clinical needs are communicated and met. This individual is a vital asset to the clinical team, and guides patients to meet their preventive, chronic and acute care needs. The CSS reports to the Clinical Support Services Supervisor. This is a remote position requiring the ability to work independently and self-motivate.

Requirements

• High school diploma or GED required
• Minimum of two (2) years working in the health care industry
• Demonstrated customer service and interpersonal skills
• Evidence of time management skills and attention to detail
• Technology proficient with the ability to learn to use a variety of software reporting
• Ability to prioritize, learn, and adapt quickly in a fast-paced environment

Nice To Haves

• Medical Assistant certification preferred

Responsibilities

• Oversee and facilitate all Monogram clinician-driven orders including external referrals, prior authorizations, lab orders, prescriptions, durable medical equipment (DME), etc.
• Manage inbound and outbound medical record requests in compliance with HIPAA and organizational policies
• Retrieve, review, and upload medical records from external providers, hospitals, and health systems
• Extract and document pertinent clinical information including lab values, diagnostic reports, medication histories, and specialist notes
• Ensure accurate indexing, categorization, and entry of clinical documentation into patient charts
• Support clinicians by proactively identifying missing documentation or gaps in records
• Participate in special projects including data audits, reporting initiatives, and workflow optimization efforts
• Always maintain strict confidentiality and compliance with HIPAA regulations
• Meet productivity, turnaround time, and quality benchmarks
• Assist clinicians as needed

Benefits

• Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
• Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
• Time Off & Leave – 20 PTO days, 7 paid holidays, and 1 floating day to make your own, and paid parental leave
• Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED