Information Systems Specialist

Victor Valley College • Victorville, CA

18h • Onsite

About The Position

Under direction, performs a variety of specialized technical duties related to the installation, operation, maintenance, and repair of computer hardware and software systems and instructional media equipment; sets up, maintains, troubleshoots, and repairs a variety of information systems including networks, servers, peripherals, operating systems, user applications, and instructional media in support of the District's administrative and academic users; assesses user training needs and trains users in effective use of applications and equipment; and performs related duties, as assigned.

This classification is responsible for independently performing specialized duties in support of computer hardware, software, and electronic media systems and related equipment. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

Requirements

• Equivalent to completion of the twelfth (12th) grade, supplemented by college level coursework in computer science, or a closely related field.
• Three (3) years of increasingly responsible experience in the installation, maintenance, and repair of computer/network hardware, software, and peripherals.
• Mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.
• Finger dexterity to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.
• Ability to lift, carry, push, and pull materials and objects up to 50 pounds, or heavier weights with the use of proper equipment and/or assistance from other staff.
• Knowledge of operations and services of comprehensive information technology programs.
• Knowledge of operational characteristics of desktop, network, and telecommunication systems hardware, software and peripheral equipment.
• Knowledge of principles, practices, methods and techniques of troubleshooting, diagnosing and resolving desktop computer hardware and software, and routine network system issues.
• Knowledge of diagnostic tools used in troubleshooting hardware, software and connectivity issues.
• Knowledge of operational characteristics of audio-visual and instructional media equipment and technology.
• Knowledge of software applications used by the District in both administrative and academic functions.
• Knowledge of applications and functions of computer hardware, software, and peripheral devices.
• Knowledge of tools and equipment used in testing the functionality of computer systems.
• Knowledge of general principles, methods, and techniques used in designing, developing, testing, and implementing information technology systems.
• Knowledge of a diverse range of operating system, network, applications and associated peripherals, such as server, printers and related devices.
• Knowledge of computer and peripheral equipment maintenance methods and procedures.
• Knowledge of applicable federal, state, and local laws, regulations, ordinances, policies, and procedures relevant to assigned areas of responsibility.
• Knowledge of record keeping principles and procedures.
• Knowledge of District and mandated safety rule, regulations, and protocols.
• Knowledge of techniques for providing a high level of customer service by effectively interacting with students, staff, faculty, representatives of outside organizations, and members of the public, including individuals of diverse academic, socio-economic, ethnic, religious and cultural backgrounds, physical ability, and sexual orientation.
• Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
• Ability to perform a variety of specialized duties in support of the District’s technology programs and services.
• Ability to understand and apply a wide variety of information technology systems.
• Ability to install and configure desktop computers, associated hardware/software and peripherals, and connect to network systems.
• Ability to operate, install, maintain, configure, and troubleshoot a variety of audio-visual and instructional media equipment and technology.
• Ability to elicit information from client users to triage requests and identify appropriate action.
• Ability to monitor assigned systems for performance issues.
• Ability to learn to use new and existing hardware and software.
• Ability to understand, interpret, and apply all pertinent laws, codes, regulations, policies, and procedures and standards relevant to work performed.
• Ability to present effective training programs and train users in the application and use of computer hardware, software, audio-visual and instructional media equipment and technology.
• Ability to compose clear and concise correspondence and reports.
• Ability to establish and maintain a variety of filing, record-keeping, and tracking systems.
• Ability to independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Ability to use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
• Ability to effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
• Ability to communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Ability to demonstrate sensitivity to, and understanding of, the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds of community college students.
• Ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Responsibilities

• Installs, troubleshoots, configures, and maintains a variety of technology systems including those related to operating systems, hardware, software, server, network, electronic media, data communication, personal and mobile computing, and related devices.
• Installs, operates, supports, and troubleshoots instructional media and distance learning systems and equipment.
• Performs a variety of technical tasks in support of physical and virtual server infrastructures, including installing, configuring, maintaining, and monitoring hardware and software upgrades and security to ensure effective server performance; installs, tests, and recomposes Virtual Desktop infrastructure and equipment.
• Assists with the installation and upgrades of complex and technical audio/visual systems and equipment including those related to presentations and productions, cable and satellite television receiving/recording and distribution, and smart classroom systems.
• Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.
• Ensures the functionality and operational stability of information technology systems by monitoring system performance and evaluating and effectively responding to requests for assistance from users.
• Collaborates with academic faculty and staff to determine technology and equipment needs; ensures that classrooms, labs, and virtual learning environments are set up with the necessary technology resources; assists in training faculty and staff on said resources; and ensures proper use and functionality.
• Performs various system quality assurance activities; tests and troubleshoots system issues using appropriate diagnostic tools; executes testing plans to validate functionality and resolve issues.
• Performs periodic systems support functions, such as backing up files and loading software updates.
• Requests supplies, equipment, hardware, software, and materials; contacts vendors for competitive prices and recommends purchase; maintains accurate inventory of supplies, materials, and equipment; requests and receives instructional materials for assignments.
• Coordinates with other information technology staff to resolve problems with system applications; works with software providers to accomplish specific maintenance and modifications tasks.
• Oversees the records, logs and files related to media equipment distribution, inventory, warranties, repair history and preventive maintenance schedules; contacts manufacturers and sales representatives regarding repairs and warranties; orders and tracks equipment.
• Stays abreast of current trends and developments in the fields of information technology and instructional media.
• Works productively and cooperatively with others by demonstrating respect, patience and equitable treatment of all internal and external customers.
• Observes and complies with District and mandated safety rules, regulations and protocols.
• Performs other related duties as assigned.

Benefits

• District paid medical, dental and vision insurance for the employee and dependents.
• District paid $50,000 life insurance policy for the employee.
• Participation in CalPERS
• 20 paid holidays
• 12 paid sick days
• 12 paid vacation days (annual accrual increases per years of service up to a max of 22 days per year).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED