Information Systems Analyst

City of Montebello•Montebello, CA

1d•Onsite

About The Position

Under general supervision, the technician provides full technical support for City Information Technology (IT) network and communications systems, identifies and resolves problems, and maintains computer hardware and software systems, technology infrastructure, communications equipment, and peripherals. This is an advanced skill level that requires considerable knowledge of daily network operations. The incumbent performs advanced technical work in the operation and maintenance of the City's network and computer system. Maintains the network infrastructure, resources, access, and security for the IT Department; analyzes and resolves problems, and verifies the integrity, security, and effective performance of the network systems; performs work within scope of authority and training, and according to IT policies and procedures. Administers, updates, and maintains network servers; identifies and defines network problems, isolates errors, and implements technical solutions; works independently, and makes appropriate decisions based on experience and training. Monitors status, functionality, and utilization of network environment; resolves configuration, connectivity and traffic issues; monitors system firewalls, and identifies and resolves security and access issues. Documents all changes to network environment; assures optimum network performance, system integrity, and maximum uptime. Maintains work log of service requests, equipment malfunctions, software errors, failures, and technical configurations; identifies and reports trends and technical problems which need to be addressed by improved methodologies, procedures, and policies. Analyzes and resolves technical problems; notifies manager and other IT technicians of unusual problems and problem trends. Responds to help desk inquiries and Information Technology (IT) service requests. Provides second-level technical support, training, and assistance to employees; explains IT issues, and implements solutions according to IT Division standards, guidelines, and procedures; follows up with users to verify the functionality of the users' systems. Installs, moves, updates, and integrates computers, workstations, system components, communications equipment, and peripherals; installs and configures software upgrades, enhancements, and revised functions; verifies performance of user's systems. Maintains and enforces all aspects of computer security procedures and standards.

Requirements

Graduation from an accredited "four" year college or university with major course work in Computer Science, Information Systems, or related fields.
Completion of an accredited computer training school with certifications will be considered in lieu of college graduation.
Two years full-time experience in computer operations, troubleshooting, network administration, and repair.
Possession of an appropriate California driver's license.
Advanced principles, practices and technology related to the operation and maintenance of computer systems.
Data processing operations, including input preparation, data control procedures, and data output.
Working knowledge of server platforms (i.e., MS Exchange 2010 & Active Directory, 2008), Alpha and Unix desirable.
Network protocol (DNS, DHCP, and TCP/IP).
Current related computer automation and information systems technologies and developments.
Strong troubleshooting skills.
Principles and practices of network administration, system access, and security procedures.
Troubleshooting techniques for network operating domains, relational databases, and web- and Windows-based software applications.
Hardware, technologies, topologies, and administration protocols, and telecommunications hardware and software systems.
Networked computer system environments and device capabilities.
Maintenance standards for network operating systems and servers.
Principles and protocols for the management of electronic information.
IT access policies, and data security protocols.
Analyzing network problems, evaluating alternatives, and developing solutions based on findings.
Maintaining network hardware, hubs, switches, routers, communications systems, and enterprise servers.
Analyzing equipment and system malfunctions, troubleshooting computers and software applications, and solving technical problems involving multiple operating systems, applications, and platforms.
Assessing customer support needs, and implementing effective solutions.
Using basic tools and procedures for repairing computers, equipment, and peripheral devices.
Operating a personal computer utilizing specialized software, and entering information into a computer system with speed and accuracy.
Establishing and maintaining cooperative working relationships with co-workers.
Communicating effectively verbally and in writing.

Nice To Haves

Experience with mini and microcomputers is desired.
Knowledge of Database Systems such as MSQL and Active Directory is desirable.
Comptia A+, MCSE/MCSA, & Network + certification highly desirable.

Responsibilities

Provides full technical support for City Information Technology (IT) network and communications systems.
Identifies and resolves problems with computer hardware and software systems, technology infrastructure, communications equipment, and peripherals.
Maintains the network infrastructure, resources, access, and security for the IT Department.
Analyzes and resolves problems, and verifies the integrity, security, and effective performance of the network systems.
Administers, updates, and maintains network servers.
Identifies and defines network problems, isolates errors, and implements technical solutions.
Monitors status, functionality, and utilization of network environment.
Resolves configuration, connectivity and traffic issues.
Monitors system firewalls, and identifies and resolves security and access issues.
Documents all changes to network environment.
Assures optimum network performance, system integrity, and maximum uptime.
Maintains work log of service requests, equipment malfunctions, software errors, failures, and technical configurations.
Identifies and reports trends and technical problems which need to be addressed by improved methodologies, procedures, and policies.
Analyzes and resolves technical problems.
Notifies manager and other IT technicians of unusual problems and problem trends.
Responds to help desk inquiries and Information Technology (IT) service requests.
Provides second-level technical support, training, and assistance to employees.
Explains IT issues, and implements solutions according to IT Division standards, guidelines, and procedures.
Follows up with users to verify the functionality of the users' systems.
Installs, moves, updates, and integrates computers, workstations, system components, communications equipment, and peripherals.
Installs and configures software upgrades, enhancements, and revised functions.
Verifies performance of user's systems.
Maintains and enforces all aspects of computer security procedures and standards.