Information Systems Analyst II

Santa Clara Valley Transportation Authority•San Jose, CA

11h•Onsite

About The Position

VTA is seeking an Information Systems Analyst II to support the users’ systems in order to keep our organization running efficiently. In this role, you will perform advanced troubleshooting, and technical support across a range of applications, and end-user systems. You’ll play a key role in maintaining users’ desktops, laptops, applications, implementing upgrades, and identifying opportunities to improve performance and efficiency. This is an excellent opportunity for a hands-on analyst who enjoys working in a collaborative environment, supporting both users and enterprise systems, and contributing to meaningful projects that impact public transportation services. If you are ready to take ownership of complex systems, support innovative solutions, and grow your career in a mission-driven public agency, we encourage you to apply. About the Technology Department The Technology Department strives to provide the highest quality technology-based services and solutions, in the most cost-effective manner, to facilitate the needs of our customers within VTA and the customers VTA serves. Definition Under general supervision, the Information Systems Analyst II provides technical and analytical support to VTA's information systems and computer servers. Distinguishing Characteristics This is the journey level in the Information Systems Analyst series. This class is distinguished from the Information Systems Analyst I by performance of the full range of duties as assigned. Incumbents at this level are expected to be able to analyze information system problems, operations and configurations to identify opportunities for improving system operations and efficiencies, manage the most complex system control tasks, and perform the full array of installation and troubleshooting responsibilities. This classification provides information to users and coworkers on a one-on-one basis to transfer work or demonstrate applications and/or business processes. The Information Systems Analyst II may provide leadership or assistance in projects involving internal and external personnel. Activities include arranging meetings, being an active participant, coordinating tasks, proposing solutions, or demonstrating or testing application functionality on basic deployments/upgrades. This class differs from the higher level class of Senior Information Systems Analyst in that the Senior Information Systems Analyst is the advanced journey-level classification and performs the most difficult and responsible types of duties assigned to this class series, including serving as project lead over staff responsible for technical and analytical support to VTA's computer information systems and computer servers. The Senior Information Systems Analyst may lead project functions including assigning work, delegating assignments, reviewing the work of others, and keeping the supervisor updated. The Ideal Candidate The ideal candidate is a technically strong, customer-focused and solutions-oriented IT professional with experience supporting end-user environments. This role requires a proactive individual dedicated to maintaining excellent customer service through effective use of the helpdesk phone line and ticketing system. They bring a solid foundation in troubleshooting, system analysis, and infrastructure support, along with the ability to independently manage complex technical issues from diagnosis through resolution. They are proficient in supporting Microsoft environments (Windows OS, Office, Exchange, MS Teams), hardware and peripheral installations, with experience working across desktops, laptops, mobile devices, and multifunction equipment. The ideal candidate demonstrates strong analytical skills, with the ability to evaluate system performance, recommend improvements, and enhance operational efficiency. In addition to technical expertise, this individual is a collaborative team player who communicates effectively with both technical and non-technical users. They are comfortable providing one-on-one support, explaining systems and processes, and contributing to small-to-mid-sized projects, including coordinating tasks with vendors and internal stakeholders. A proactive mindset, attention to detail, and the ability to balance multiple priorities in a fast-paced environment will set the successful candidate apart. Experience in public sector environments or supporting large-scale mission-critical systems is highly desirable. About VTA The Santa Clara Valley Transportation Authority employs more than 2,000 people dedicated to providing solutions that move Silicon Valley. Unique among transportation organizations in the San Francisco Bay Area, VTA is Santa Clara County’s authority for transit development and operations (light rail and bus), congestion management, transportation-related funding, highway design and construction, real estate and transit-oriented development, and bicycle and pedestrian planning. With local, state, and federal partners, VTA works to innovate the way Silicon Valley moves and provide mobility solutions for all. Santa Clara Valley Transportation Authority (VTA) is an independent special district that provides sustainable, accessible, community-focused transportation options that are innovative, environmentally responsible, and promote the vitality of our region. VTA provides bus, light rail, and paratransit services, as well as participates as a funding partner in regional rail service including Caltrain, Capitol Corridor, and the Altamont Corridor Express. As the county’s congestion management agency , VTA is responsible for countywide transportation planning, including congestion management, design and construction of specific highway, pedestrian, and bicycle improvement projects, as well as promotion of transit-oriented development. VTA provides these services throughout the county, including Campbell, Cupertino, Gilroy, Los Altos, Los Altos Hills, Los Gatos, Milpitas, Morgan Hill, Mountain View, Palo Alto, San Jose, Santa Clara, Saratoga and Sunnyvale. VTA continually builds partnerships to deliver transportation solutions that meet the evolving mobility needs of Santa Clara County. As we continue to implement our VTA Forward Plan , we aim to strengthen and increase our workforce to take on future opportunities and challenges by elevating our people and our services. For more information about our VTA Forward Plan, visit: https://www.vta.org/VTAForward Family-Friendly Workplace Certification Program (FFWCP) The County of Santa Clara FFWCP recognizes VTA as a business that creates supportive workplaces for employees and their families. Family-friendly workplaces improve health outcomes and job satisfaction for employees and increase work productivity and retention for employers. Employers can create a family-friendly workplace by meeting and exceeding state and federal employment laws relating to parental leave, lactation accommodation, and work/family balance.

Requirements

Sufficient training, education, and experience maintaining information systems, computer servers, IT infrastructure, or computer operations to demonstrate possession of the required knowledge, skills, and abilities.
Graduation from an accredited college or university with a four-year degree in computer science or a related field, and two (2) years of responsible experience performing technical and analytical tasks in support of information systems and peripheral equipment.
Additional applicable experience with technical and analytical support to VTA's information systems and computer servers substitutes for college education on a year for year basis.
Full understanding of the operational characteristics of information systems and computer servers
Principles and practices of maintaining information systems
Techniques and methods of installing computer hardware, printers, multifunctional devices, and client software
Advanced troubleshooting skills related to computer operations tasks
Methods and techniques for troubleshooting a variety of LAN information system operation and maintenance issues
Advanced support of client software (MS – Office, Adobe products, email, and /or browsers, etc.)
Advanced support and troubleshooting of personal computers, laptops, printers, multifunctional devices, and related peripheral equipment
Advanced support of tablet and/or related mobile computing devices
Methods and techniques for assessing the cost effectiveness of system enhancements and modifications
Project management at a basic level, including organizing and managing project tasks
Full understanding of system change controls, methodologies, and processes
Troubleshoot LAN information system operating and maintenance problems
Install a full range of computer hardware, software, and upgrades
Assist in managing one or more IT infrastructure components, such as SMS, Microsoft Office software, Microsoft Operating Systems (Windows 7 or greater), Internet-Intranet, and Microsoft Exchange
Configure helpdesk ticketing systems and run corresponding reports
Effectively perform all aspects of the full cycle of computer operations
Analyze and assess cost effectiveness of system improvements and enhancements
Work with users and coworkers on a one-on-one or small group informal basis to transfer work or demonstrate applications and/or business processes

Nice To Haves

Experience in public sector environments or supporting large-scale mission-critical systems is highly desirable.

Responsibilities

Prepares and installs computer hardware, software, upgrades, and peripherals
Monitors operational systems, performs backups, manages off-site storage of media, runs production jobs, troubleshoots system-wide problems
Resolves operational and maintenance issues using diagnostic and troubleshooting methods, and confers with other staff on status, issues and action
Analyzes information system issues, operations and configurations to identify system improvements and to enhance operating efficiencies, and coordinates with programmers as needed
Completes minor budgeting activities, SAP user transactions, memoranda writing, and administrative tasks such as email or technical reports
Assists with minor procurements, and related administrative tasks
Leads smaller projects or portions of larger projects using VTA personnel, consultants, and vendors
Coordinates the implementation of hardware and software additions and enhancements
Controls changes to the various system environments including application software, database, and operating systems
Maintains technical and functional competency in applications utilized by the assigned department
Performs related duties as required