Information Systems Service Coordinator

In Flight, Inc•Town of Red Hook, NY

2d•Onsite

About The Position

At In Flight, Inc. we empower people with intellectual and developmental disabilities to reach for hopes and dreams and support a meaningful quality of life. In Flight Inc., is a nonprofit that provides support services within a home environment and the community for adults with Intellectual and Developmental Disabilities (IDD). The IT Systems Service Coordinator is responsible for providing on‑site technical support, troubleshooting hardware/software issues, installing and configuring equipment, and ensuring smooth IT operations across assigned locations. The role requires strong customer service skills, technical expertise, and the ability to work independently. The position is located in Red Hook. Monday- Friday 8am-4pm but travels to In Flight locations as needed.

Requirements

At least 1 year of experience working as technical support
Must have or be able to obtain A+ Certification
Strong knowledge of Windows OS, basic networking, and hardware troubleshooting.
Experience with Active Directory, Office 365, and common enterprise applications.
Ability to diagnose and repair desktops, laptops, and peripherals.
Basic understanding of networking concepts (TCP/IP, DHCP, DNS).
Strong communication and customer service skills.
Ability to work independently and manage field visits.

Nice To Haves

Excellent Verbal/Written Communication Skills
Organizational and Research Skills
Client interaction
Presentation Skills
Problem Solving

Responsibilities

Provide on‑site technical support for desktops, laptops, printers, mobile devices, and other IT equipment.
Install, configure, and upgrade operating systems, applications, and hardware components.
Perform routine maintenance, patching, and system updates.
Support end users with connectivity issues (Wi‑Fi, LAN, VPN, etc.).
Set up new user workstations, peripherals, and accessories.
Provide support during office moves, new setups, or tech refresh projects.
Escalate complex technical issues to senior team members as required.
Ensure compliance with IT policies, security guidelines, and operational standards.
Document troubleshooting steps, resolutions, and support activities.