Information Systems and User Support Coordinator

Manchester Housing and Redevelopment Authority • Manchester, NH

2d • Onsite

About The Position

Manchester Housing and Redevelopment Authority is hiring an Information Systems and User Support Coordinator. This person will serve as the primary internal coordinator for MHRA's information technology operations and user support functions. Provides first-level technical support to employees, coordinates services with external IT providers, manages technology assets and software licensing, and supports agency technology initiatives.

Requirements

• Two-year degree in Information Technology, Computer Science, or related field.
• One to three years’ experience with IT support, help desk, or related technical role.
• Proficient software skills.
• Ability to navigate operating systems and adapt to window-based systems.
• Knowledge in hardware and networking, and cybersecurity.
• Time management skills with the ability to multi-task and problem solve while maintaining strong attention to detail.
• Strong customer service skills, including the ability to educate or explain technical concepts to non-technical users.
• Strong people and troubleshooting skills.
• Ability to properly handle sensitive, confidential information.
• Excellent written and oral communication skills.
• Valid Driver’s License and proof of personal automobile insurance.

Responsibilities

• Serve as the primary internal coordinator for MHRA's information technology operations and user support functions.
• Provide first-level technical support to employees.
• Coordinate services with external IT providers.
• Manage technology assets and software licensing.
• Support agency technology initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree