Help Desk/Information Systems Specialist - Microsoft 365 & User Support

Miller Nash LLP•Portland, OR

5d•Hybrid

About The Position

We are seeking an experienced Help Desk / Information Systems Specialist to deliver high-quality technical support to our attorneys and staff. This role is ideal for a customer-service-oriented IT professional with strong Microsoft 365 expertise who enjoys solving problems and helping others work efficiently. You will serve as a primary point of contact for technical issues, support onboarding and offboarding processes, and contribute to a collaborative IT team in a dynamic law firm environment. Your role as Help Desk / Information Systems Specialist will be essential in ensuring our attorneys and staff can work efficiently and without disruption by providing timely, high-quality technical support and maintaining smooth IT operations across the firm.

Requirements

5+ years of experience in a help desk, desktop support, or IT support role in a professional environment.
Strong working knowledge of Microsoft Windows, Microsoft 365 (Entra ID, Intune, Defender, Exchange Online), Active Directory, and Office Suite applications.
Proven customer service skills with the ability to communicate effectively with users at all levels.
Ability to thrive in a fast-paced, team-oriented setting while managing multiple priorities.

Nice To Haves

Previous experience in a law firm or professional services environment.
Experience with user training and writing user-facing instructions.
Technology certifications (e.g., CompTIA, Microsoft) and training/user education experience.

Responsibilities

Responding to help desk requests via ticketing system, phone, and in person, troubleshooting and resolving issues with laptops, mobile devices, printers, Microsoft 365 applications, and connectivity.
Supporting onboarding and offboarding processes, including device provisioning, user account management, and coordination with HR.
Performing routine maintenance tasks such as updates, patching, and basic administration of DNS, DHCP, Active Directory, and related infrastructure.
Documenting issues and resolutions, providing user training, and delivering excellent communication and follow-through.
Participating in an after-hours on-call rotation and, once fully up to speed, providing later shift coverage (typically 9:00 AM – 6:00 PM or 9:30 AM – 6:30 PM) to ensure proper daily support coverage.