Information Systems Analyst

Nch’ḵay̓ Development Corporation • West Vancouver, BC

1d • CA$75,000 - CA$85,000

About The Position

The Information Systems Analyst will provide first and second-level support for business applications, respond to system tickets, and perform system administration tasks. This role involves business process analysis, continuous improvement, and supporting solution delivery and implementation projects. The analyst will also be responsible for reporting and data support, including the creation and maintenance of Power BI dashboards, as well as developing user guides and delivering training. Collaboration with various departments and adherence to company values are key aspects of this position.

Requirements

• Bachelor’s degree in business administration, Information Systems, or a related field.
• 2–5 years of experience in Application Support, Systems Administration, Business Analysis, or related roles.
• Experience supporting ERP, HRIS, or enterprise applications.
• Strong analytical and troubleshooting skills.
• Experience documenting business requirements and workflows.
• Proficiency with Microsoft Office tools and business documentation.
• Familiarity with reporting and dashboard tools (Power BI preferred).
• Ability to manage multiple priorities and work independently.
• Strong communication and stakeholder engagement skills.
• Able to maintain a high degree of confidentiality.
• Flexible and adaptable in a changing environment.
• A strong desire to learn about and uphold Sḵwx̱wú7mesh values and teachings in a respectful manner is essential for this role.

Nice To Haves

• Experience with NetSuite, UKG, Yardi an asset
• Certified Business Analysis Professional (CBAP), NetSuite ERP Consultant, or UKG-specific certification an asset
• Knowledge of Project management and Process improvement methodologies
• Experience with Power BI for data visualization and dashboard creation.
• Proficiency in designing and implementing interactive dashboards to support business decision-making.
• Previous experience working with First Nations is an asset

Responsibilities

• Provide first and second-level support for business applications and respond to system tickets across the organization.
• Investigate, troubleshoot, and resolve application issues or escalate as appropriate.
• Monitor ticket queues and prioritize requests based on business impact and urgency.
• Perform system administration activities including user setup, permissions, configurations, and maintenance.
• Coordinate with vendors and technical partners to resolve system-related issues.
• Maintain system documentation, support procedures, and knowledge articles.
• Work with business stakeholders to understand current processes and identify improvement opportunities.
• Gather, document, and validate business requirements.
• Support process mapping and workflow documentation.
• Conduct gap analysis and recommend practical system or process improvements.
• Assist in developing standard operating procedures and best practices.
• Support implementation and enhancement projects across NetSuite, UKG, and other business systems.
• Assist with configuration, testing, and deployment activities.
• Participate in system integrations and data validation activities.
• Support user acceptance testing (UAT), defect tracking, and issue resolution.
• Assist with post-go-live stabilization and adoption activities.
• Support the development and deployment of reporting solutions, including Power BI integrations with NetSuite, UKG, and other enterprise systems.
• Create and maintain reports and dashboards to support business operations.
• Design, develop, and maintain Power BI dashboards and reports that provide actionable insights to business stakeholders.
• Support data validation and improve reporting accuracy.
• Assist with data cleanup, migration preparation, and governance activities.
• Help identify opportunities to automate reporting and operational processes.
• Manage and organize Power BI workspaces, datasets, and data refresh schedules to ensure reliable and up-to-date reporting.
• Develop user guides, training materials, and system documentation.
• Deliver end-user training sessions and provide ongoing support.
• Promote system adoption and continuous improvement initiatives.
• Collect user feedback and recommend enhancements.
• Collaborate with Finance, HR, IT, Real Estate, Business Development, and operational teams.
• Participate in workshops, requirement sessions, and project meetings.
• Communicate project updates and support status effectively.
• Perform other duties as required.
• Adheres to and promotes Nch’ḵaỷ’s values (Leadership, Trust, Respect, Wisdom, Competence, and Passion).
• Contribute to a positive workplace culture as a team member.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level