Information Systems Analyst I/II (Business Systems Analyst)

Helix Water District • La Mesa, CA

20h • Onsite

About The Position

The Position APPLY NOW FOR IMMEDIATE CONSIDERATION Do you have experience working as a Business Systems Analyst? Would you like to use your talents to make a difference to the community? HELIX WATER DISTRICT , La Mesa, CA (located in East San Diego County) is seeking to add a talented and dependable Information Systems Analyst I/II to its team. This is your opportunity to work for an organization that prides itself in customer service, open communication and teamwork. Along with an excellent benefits package, Helix offers a unique culture that fosters an atmosphere of team spirit and encourages personal and professional growth.

ADVANCEMENT OPPORTUNITIES. No matter where you are at in your career, we have a great opportunity for you! The Information Systems Analyst I ( $44.67 - $57.01/hour ; up to $118,581/annually) is a non-exempt, entry to journey-level role focused on supporting business processes and technology solutions. This level works on developing requirements, coordinating priorities with managers, testing applications, resolving routine problems and providing user support and training. The Information Systems Analyst II ( $51.73 - $66.00/hour ; up to $137,280/annually) is an exempt, journey-level role responsible for more complex, enterprise-wide systems and applications. This level performs advanced systems and business process analysis, leads implementation and maintenance of large-scale systems, and handles the more difficult and complex technical support and maintenance issues.

Overview of Responsibilities How You'll Support and Enhance District Business Systems As an Information Systems Analyst , you will drive the analysis, optimization, and support of critical business systems across the district. The position leads business process discovery with stakeholders to understand workflows, data needs, and functional requirements, translating them into clear documentation, specifications, and process maps. It evaluates and recommends solutions— t echnical and non-technical —to improve efficiency and support strategic objectives. The role supports and participates in software selection, implementation, and testing projects , contributing to system prototyping, quality assurance, and user training. It provides daily functional support for assigned applications, troubleshooting issues , advising users, and ensuring systems perform reliably under time-sensitive conditions. Key responsibilities include developing reports and queries ; maintaining system and user documentation; configuring and testing enterprise applications including ERP and content management systems; designing business workflows; and evaluating new software and hardware solutions. The position collaborates closely with users and IT teams to drive continuous improvement, enhance system functionality, and ensure business processes are efficient, scalable, and aligned with organizational needs. The successful candidate in this role will excel by providing exceptional customer service , building strong relationships with users, and partnering closely with IT and business teams to deliver effective, reliable solutions. Success includes being a proactive collaborator who communicates clearly, supports teammates and contributes to a positive, service-oriented environment. To learn more about this position, visit our Careers section to read the full job description.

Requirements

• Graduation from an accredited college with major course work in management information systems, computer science, or a closely related field; and two years of increasingly responsible professional business systems analysis or applications support experience; or an equivalent combination of training and experience.
• A valid Class C California driver's license and ability to maintain insurability under the district's vehicle insurance policy.
• Minimum of four years of progressively responsible experience in systems analysis and application development or support; or an equivalent combination of training and experience (for Information Systems Analyst II).

Nice To Haves

• Project management certifications such as Certified Associate in Project Management (CAPM) and Project Management Professional (PMP) are highly desirable.

Responsibilities

• Developing requirements
• Coordinating priorities with managers
• Testing applications
• Resolving routine problems
• Providing user support and training
• Performing advanced systems and business process analysis
• Leading implementation and maintenance of large-scale systems
• Handling difficult and complex technical support and maintenance issues
• Driving the analysis, optimization, and support of critical business systems
• Leading business process discovery with stakeholders to understand workflows, data needs, and functional requirements
• Translating business needs into clear documentation, specifications, and process maps
• Evaluating and recommending technical and non-technical solutions to improve efficiency and support strategic objectives
• Supporting and participating in software selection, implementation, and testing projects
• Contributing to system prototyping, quality assurance, and user training
• Providing daily functional support for assigned applications
• Troubleshooting issues
• Advising users
• Ensuring systems perform reliably under time-sensitive conditions
• Developing reports and queries
• Maintaining system and user documentation
• Configuring and testing enterprise applications including ERP and content management systems
• Designing business workflows
• Evaluating new software and hardware solutions
• Collaborating closely with users and IT teams to drive continuous improvement, enhance system functionality, and ensure business processes are efficient, scalable, and aligned with organizational needs
• Providing exceptional customer service
• Building strong relationships with users
• Partnering closely with IT and business teams to deliver effective, reliable solutions
• Being a proactive collaborator who communicates clearly, supports teammates and contributes to a positive, service-oriented environment

Benefits

• Health: Medical, dental and vision insurance with employee-only portion 100% paid
• Retirement: Enrollment in the California Public Employees Retirement System (CalPERS)
• Paid Time Off accrual starting at 24 days (192 hours) per year; increases to 29 days (232 hours) after 5 years of service
• Twelve paid holidays per year, including 2 floating holidays
• Up to $3,500 matching on 457 plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level