Information Systems Analyst II

City of Oceanside • Oceanside, CA

4d • Onsite

About The Position

The City is seeking an Information Systems Analyst II with experience supporting enterprise video surveillance, IP-based camera systems, Network Video Recorders (NVRs), and audiovisual technology. This position will work with contracted vendors that install and repair the City’s camera and video surveillance systems. The Analyst will provide ongoing system support, monitor system health, perform initial troubleshooting, identify potential causes of equipment, network, or configuration issues, and coordinate vendor service when necessary. The successful candidate will work with contracted vendors that install and repair the City’s camera and video surveillance systems. The IS Analyst will also provide ongoing system support, monitor system health, perform initial troubleshooting, identify potential causes of equipment, network, or configuration issues, and coordinate vendor service when necessary; and perform related duties as assigned. The position will also support audiovisual systems used in the City Council Chambers and other City meeting facilities. In addition to these specialized responsibilities, the selected candidate will perform the full range of Information Systems Analyst II duties, including user support, systems administration, hardware and software troubleshooting and configuration, documentation, project coordination, vendor management, and support of City network and telecommunications systems. The City of Oceanside, CA (population 178,000) is a thriving beachfront community centrally located in the heart of the beautiful Southern California coastline. Located just 35 miles north of San Diego and 83 miles south of Los Angeles, Oceanside offers a unique combination of outstanding location, affordable housing, excellent schools, and multiple community resources. The City enjoys proximity to all major Southern California destinations, while maintaining its coastal beauty and unique character.

Requirements

• Two (2) years of increasingly responsible information systems analysis, programming or administration experience.
• Equivalent to a Bachelor’s degree from an accredited college or university with major course work in computer science or a closely related field.
• Possession of, or ability to obtain and maintain, an appropriate, valid California driver’s license with a satisfactory driving record.
• Knowledge of principles and practices of computer science and information systems.
• Knowledge of methods and techniques of system analysis, design, development and programming.
• Knowledge of principles and procedures of quality assurance and security related to computer information systems or telecommunications systems.
• Knowledge of methods and techniques of statistical analysis, research and report design.
• Knowledge of principles and concepts of network technology.
• Knowledge of principles and practices of software troubleshooting.
• Knowledge of methods and techniques of telecommunication software installation.
• Knowledge of principles and practices of telecommunications hardware and software systems.
• Knowledge of a variety of computer and network operating systems.
• Knowledge of methods and techniques used in the installation, troubleshooting, problem resolution and maintenance of information systems hardware and software.
• Ability to recommend, implement and install computer or telecommunications system hardware and software.
• Ability to detect, isolate, and resolve information systems problems.
• Ability to analyze and assess the technological needs of City departments.
• Ability to train users in new hardware and software.
• Ability to develop, install, troubleshoot, and upgrade City information systems.
• Ability to evaluate, test, implement and support new operating systems.
• Ability to independently perform a variety of responsible systems analysis duties.
• Ability to monitor, maintain and administer a variety of network operating systems.

Nice To Haves

• Experience supporting enterprise video surveillance, IP-based camera systems, Network Video Recorders (NVRs), and audiovisual technology.
• Experience supporting live public meetings and presentations.
• Experience troubleshooting microphones, speakers, displays, projectors, video switchers, control systems, and conferencing equipment.
• Experience supporting video conferencing, streaming, recording, and hybrid meeting environments.
• Experience diagnosing audio, video, cabling, signal-routing, and connectivity issues.
• Experience coordinating advanced repairs and system changes with audiovisual vendors.
• Experience providing occasional evening support for City Council meetings and other scheduled events.

Responsibilities

• Work with contracted vendors that install and repair the City’s camera and video surveillance systems.
• Provide ongoing system support for video surveillance systems.
• Monitor system health for video surveillance systems.
• Perform initial troubleshooting for video surveillance systems.
• Identify potential causes of equipment, network, or configuration issues for video surveillance systems.
• Coordinate vendor service when necessary for video surveillance systems.
• Support and troubleshoot Network Video Recorder (NVR) systems.
• Support and troubleshoot IP-based camera systems.
• Create, configure, and troubleshoot video streams.
• Troubleshoot network connectivity, including verifying IP addresses, network availability, switch-port connectivity, cabling, Power over Ethernet, and device communication.
• Support point-to-point wireless network connections or similar wireless bridge technologies.
• Verify camera power, connectivity, image quality, recording status, storage availability, licensing, firmware status, and system health.
• Document troubleshooting results and provide vendors with accurate technical information.
• Coordinate camera installation, repair, replacement, and maintenance activities with vendors and internal IT staff.
• Determine whether an issue is related to the camera, recorder, network connection, wireless bridge, power source, configuration, or supporting infrastructure.
• Escalate unresolved issues to the appropriate vendor or internal IT team.
• Support audiovisual systems used in the City Council Chambers and other City meeting facilities.
• Support live public meetings and presentations.
• Troubleshoot microphones, speakers, displays, projectors, video switchers, control systems, and conferencing equipment.
• Support video conferencing, streaming, recording, and hybrid meeting environments.
• Diagnose audio, video, cabling, signal-routing, and connectivity issues.
• Coordinate advanced repairs and system changes with audiovisual vendors.
• Perform user support.
• Perform systems administration.
• Perform hardware and software troubleshooting and configuration.
• Perform documentation.
• Perform project coordination.
• Perform vendor management.
• Support City network and telecommunications systems.
• Install and maintain computer systems hardware and software.
• Provide technical assistance to system users.
• Perform systems analysis duties in the design, development, implementation and maintenance of information systems and supporting computer hardware and software applications.
• Develop optimum software configurations to achieve operating system functional goals.
• Prepare and update user manuals and system documentation.
• Troubleshoot and rectify computer system problems.
• Evaluate new software/hardware and recommend changes.
• Participate in the evaluation and testing of system upgrades.
• Install or upgrade in-house or vendor system software applications.
• Troubleshoot hardware and software related problems.
• Monitor overall systems performance to ensure achievement of system upgrade objectives.
• Perform system maintenance activities on various files.
• Monitor system disk for space.
• Maintain and monitor system security.
• Reset user passwords.
• Grant or revoke system access.
• Identify unauthorized access and potential security risks.
• Respond to requests from users regarding system operations.
• Provide support to local and wide area networks.
• Create and modify user accounts.
• Maintain electronic access.
• Enable local and wide area network connections.
• Maintain file servers.
• Monitor network performance.
• Troubleshoot network problems.
• Coordinate maintenance and repairs with information systems or vendor staff.
• Perform database administration duties.
• Maintain the integrity of the database including availability, security, design and backup and recovery.
• Perform highly technical duties in support of the City’s telecommunications services including voice, data and cellular systems.
• Coordinate activities with internal and external resources.
• Confer with client to determine service needs and technical details of hardware and software required.
• Serve as project lead over all aspects of assigned information systems or telecommunication system projects.
• Evaluate and assess client needs.
• Identify and allocate resources including staff, equipment and materials.
• Set project priorities, goals and objectives.
• Coordinate user training, education and problem-solving sessions.
• Develop training materials.
• Counsel users on programs and services.
• Conduct training programs.
• Develop documentation for user problem solving including system and user manuals.
• Prepare a variety of accurate technical reports on operations and activities.
• Contact vendors for quotes on computer hardware and software.
• Attend and participate in professional group meetings.
• Stay abreast of new trends and innovations in the field of information systems.

Benefits

• Occasional instruction or assistance as new or unusual situations arise.
• Full range of Information Systems Analyst II duties.
• Full police background reference check (including fingerprinting), polygraph and a medical examination.
• Drug screening may be required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level