Systems Analyst - Information Management & Technology
About The Position
The IM/IT Systems Analyst (SA) / Business Analyst (BA), reports to the IM/IT Primary Care Manager and will take direction from either the IM/IT Lead or Sr. Analyst. This position is responsible for the requirement gathering, testing, implementation, maintenance, and support for primarily clinical information management and technology solutions and functions across NSH, IWK and its many external clients. The IM/IT SA/BA works with their team to collaborate with key clinical and business stakeholders throughout the province as the organization, in partnership with the province’s Internal Services Department and the Department of Health and Wellness, moves towards the rationalization of disparate systems and the OPOR strategy. The IM/IT SA/BA will be committed to a high standard of performance and will provide support across the organization to leverage IT applications aligned with NSH’s and its client’s strategic mission, vision and goals. The IM/IT SA/BA performs a variety of tasks, including but not limited to: evaluation of requests for change, data retrieval; troubleshooting and assisting with the resolution of application errors and other system issues; development of materials and the communication of system changes to end users; and, building and maintaining all system configuration items in line with best practice and appropriate stakeholder approvals.
Requirements
- Degree or diploma in an Information Technology, Business Analysis or Health Related discipline. Consideration may be given to those with equivalent training and relevant experience
- Ability to troubleshoot and document issues, problems and implement resolution.
- Strong written and verbal communication, and interpersonal skills
- Ability to collaborate with diverse stakeholders to document and solve issues
- Organizational skills and a high level of accuracy and attention to detail
- Ability to prioritize and meet deadlines
- Ability to clearly communicate NSH vision, mission and values
Nice To Haves
- 1-3 years’ experience in application programming, systems analysis, business analysis or systems support
- Experience with EMRs - Telus Med Access and/or QHR Accuro
- Experience and/or training with healthcare information systems and terminology
- Experience in a healthcare or clinical setting
- Certification in IT Infrastructure Library (ITIL), Project Management (PMP), and/or organizational change management
- Experience supporting clinical application systems and related services in a complex health care organizational environment
- Experience creating summary documentation based on evaluation and analysis
- Competencies in other languages an asset, French preferred
Responsibilities
- Requirement gathering, testing, implementation, maintenance, and support for clinical information management and technology solutions.
- Collaborate with key clinical and business stakeholders.
- Provide support across the organization to leverage IT applications aligned with strategic mission, vision and goals.
- Evaluate requests for change.
- Data retrieval.
- Troubleshoot and assist with the resolution of application errors and other system issues.
- Develop materials and communicate system changes to end users.
- Build and maintain all system configuration items in line with best practice and appropriate stakeholder approvals.
Benefits
- Health insurance
- Dental insurance
- Travel insurance
- Long-term disability insurance
- Life insurance coverage
- Defined benefit pension plan
- Wellness programs
- Development programs
- Employee support programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
