Senior Systems Analyst - Information Management & Technology

Nova Scotia Health and IWK Health•Halifax, NS

13h•CA$89,213 - CA$109,278•Hybrid

About The Position

The IM/IT Sr. Systems Analyst (SA) / Business Analyst (BA), reports to the IM/IT Primary Care Manager, and is responsible for the evaluation, design, testing, implementation, maintenance, and support of information management and technology solutions, projects and services across NSH, IWK and its many external clients. The IM/IT Sr. SA/BA collaborates with key clinical and business stakeholders throughout the province as the organization, in partnership with the province’s Internal Services Department and the Department of Health and Wellness, moves towards the rationalization of disparate systems and the OPOR strategy. The IM/IT Sr. SA/BA will be committed to a high standard of performance and will provide support across the organization to leverage IT applications aligned with NSH’s and its client’s strategic mission, vision and goals. The IM/IT Sr. SA/BA performs a variety of tasks, including but not limited to: evaluation of requests for change, data retrieval and optimization opportunities; troubleshooting and assisting with the resolution of application errors and other system issues; development of materials and the communication of system changes to end users; and, building and maintaining all system configuration items in line with best practice and appropriate stakeholder approvals. Additionally, this position ensures that all activities within their responsible area are supported by NSH IM/IT business plan, established policies/procedures, and in line with service level agreements between NSH, IWK and the Department of Health and Wellness.

Requirements

Degree or diploma in an Information Technology, Business Analysis or Health Related discipline. Consideration may be given to those with equivalent training and relevant experience
Minimum of 5 years’ experience in a Technology, Business Analysis or Health Related field
2+ years’ experience in application programming, systems analysis, business analysis or systems support
Ability to relay or explain complex issues or difficult scenarios to clinical and business staff
Working knowledge of basic systems principles, theories and concepts within healthcare
Strong knowledge of health care and technology industry best practice relating to software applications
Ability to solve a range of complex problems; identify innovative solutions; and, use clinical best practice knowledge of internal and/or external business issues to improve service
Experience creating summary documentation based on evaluation and analysis
Ability to influence and collaborate with diverse stakeholders to solve high risk, complex issues
Experience in transformational or process analysis to support change management principles
Ability to clearly communicates NSH vision, mission and values
Experience in working with patient care leaders

Nice To Haves

Experience with EMRs - Telus Med Access and/or QHR Accuro
Experience and/or training with healthcare information systems and terminology
Certification in IT Infrastructure Library (ITIL), Project Management (PMP) and/or organizational change management
Experience supporting clinical application systems and related services in a complex health care organizational environment
Competencies in other languages an asset, French preferred

Responsibilities

Evaluation, design, testing, implementation, maintenance, and support of information management and technology solutions, projects and services.
Collaboration with key clinical and business stakeholders.
Evaluation of requests for change, data retrieval and optimization opportunities.
Troubleshooting and assisting with the resolution of application errors and other system issues.
Development of materials and communication of system changes to end users.
Building and maintaining all system configuration items in line with best practice and appropriate stakeholder approvals.
Ensuring all activities are supported by NSH IM/IT business plan, established policies/procedures, and in line with service level agreements.