Information Systems Specialist (Business Systems Analyst)

University of Waterloo•Waterloo, ON

17h•CA$87,620 - CA$119,422

About The Position

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. Reporting to the Manager, Enterprise Systems, Information Systems Specialist (Business Systems Analyst(s)) are responsible for the design, implementation, and optimization of business systems and processes related to the administrative activities of the University. This role ensures alignment between business needs and technology solutions, provides guidance on the development of requirements and potential solutions, collaborating with stakeholders (faculty, staff and students) to deliver high-quality systems that support organizational goals. Business Systems Analysts play a critical role in enabling an Integrated Service Delivery approach by: Facilitating Cross-Functional Collaboration: Acting as a bridge between business units, IT, and service delivery teams to ensure seamless integration of processes and systems. End-to-End Service Mapping: Documenting and analyzing workflows across multiple service areas to identify dependencies and integration points. Data and Process Harmonization: Ensuring consistency in data definitions, business rules, and process standards across integrated services. Customer-Centric Design: Supporting the development of systems that provide unified and efficient experience for end-users, reducing time to delivery and improving service accessibility. Continuous Improvement: Monitoring performance metrics and feedback to refine integrated processes and enhance service delivery outcomes.

Requirements

Undergraduate degree in Business, Information Systems, Computer Science, or related field required
5+ years of experience as a Business Systems Analyst or similar role.
Demonstrated leadership experience and supervising teams.
Excellent communication and stakeholder management skills.
Proficiency in requirements gathering, documentation, and analysis tools.
Knowledge related to one or more enterprise resource planning software platforms (e.g. Workday, Oracle, SAP)
Knowledge of SDLC, ITIL, and Agile methodologies
Experience in integrated service delivery environments or enterprise-wide transformation initiatives.
Certification in Business Analysis (CBAP, CCBA) or Project Management (PMP, PMI-ACP).
expert level knowledge of at least one university supported development environment, development toolset, and application area
expert level communications skills

Responsibilities

Act as the primary point of contact for business stakeholders regarding business and systems analysis activities and practice through requirements and solution design.
Coordinate with project managers, Configuration & Integration Specialists, and business units to ensure requirements are clearly defined and implemented.
Monitor project progress and resolve issues that impact timelines or quality.
Oversee the gathering, documentation, and validation of business requirements.
Ensure solutions align with organizational objectives and comply with standards and best practices.
Support the evaluation of system changes, enhancements, and integrations.
Develop and maintain a library of documentation and standards supporting BSA activities.
Identify opportunities to improve business processes and system efficiency.
Implement best practices for requirements management and analysis.
Ensure adherence to organizational policies, regulatory requirements, and data governance standards.