Info System Support Specialist - Radio Operations

State of Maine•Augusta, ME

3d•Onsite

About The Position

The Office of Information Technology’s Radio Operations is seeking an Information System Support Specialist I to work primarily in the Installation Facility in Augusta. The role provides technical services for daily radio operations and vehicle upfitting, working under limited supervision. The Radio Services Team supports multiple State of Maine agencies with two-way radio communications, emergency-equipment design and specification, and upfitting State public safety vehicles. The position involves frequent communication with agencies and close collaboration with a team. The specialist participates in support, design, specification, and construction of public safety vehicles, and may work with multiple vehicle platforms and changing technical challenges. The role supports agencies including Public Safety, Inland Fisheries and Wildlife, Marine Resources, Conservation, Corrections, and Transportation. MaineIT emphasizes customer focus, accountability, responsiveness, and empathetic, people-focused service.

Requirements

High school diploma or general equivalency.
Demonstrated experience in end-user IT support.
Knowledge of and ability to perform vehicle-upfit tasks, including installing emergency light packages, RF radios, cell phone boosters, and Centcom configurations.
Knowledge of automotive electronics.
Ability to disassemble vehicles for installation purposes.
Ability to collaborate in a team environment and communicate with multiple agencies.
Successful completion of required background checks; fingerprinting may be required.

Nice To Haves

Experience designing and building public safety vehicles.
Experience supporting LMR trunked network systems.
Experience with State agency vehicles, two-way communications systems, and test equipment.

Responsibilities

Provide technical services for daily radio operations and vehicle upfitting.
Build and upfit State of Maine public safety vehicles.
Research new vehicle-upfit equipment and tools.
Manage inventory and prepare upfit build kits.
Test radios.
Support State agencies with two-way radio communications and vehicle equipment.
Participate in support, design, and specification of public safety vehicles and emergency equipment.

Benefits

13 paid holidays, 12 days of sick leave, and at least three weeks of vacation leave annually; vacation accrual increases with service, and overtime-exempt employees receive personal leave.
The State pays 85%–100% of employee-only health insurance premiums, depending on salary; participation in the health insurance premium credit program can reduce employee-only premiums by 5%.
The State pays 100% of employee-only dental insurance premiums.
The State contributes 14.06% of pay to MainePERS on the employee’s behalf.
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness.
Employee assistance through the Living Resources Program.
42 consecutive calendar days of fully paid parental leave for employees welcoming a child; additional unpaid leave may be available under the FMLA.
Voluntary deferred compensation through a MaineSaves 457(b) account.
Additional wellness benefits for State employees.