System Support Specialist

Leidos • Huntsville, AL

1d • $65,650 - $118,675 • Onsite

About The Position

Leidos’s Digital Sector is hiring a System Support Specialist to work in its Huntsville, Alabama office. The role supports the NEST Contract mission by providing end-user computing device services to NASA at Marshall Space Flight Center (MSFC). The specialist delivers customer services, troubleshoots system issues, and provides NASA customers with consultation and guidance on NEST services.

Requirements

• Bachelor’s degree in Computer Science or a related field.
• At least 8 years of Information Technology (IT) support experience.
• Strong professional written and verbal communication skills.
• Experience supporting current versions of the Windows operating system.
• Experience working with current versions of macOS.
• U.S. citizenship.
• Ability to obtain and maintain a Public Trust.

Nice To Haves

• Knowledge of and experience with the NASA desktop computing environment and software suite.
• Experience using ServiceNow to manage incidents and service requests.

Responsibilities

• Deliver new services to customers, including mobile, print, and computer services.
• Troubleshoot and resolve assigned customer issues.
• Interact daily with NASA customers to provide consultation and guidance on NEST services.
• Perform initial problem identification and troubleshooting of system issues, serving as a primary point of contact for NASA customers.
• Provide system support and guidance to assist customers with adjusting or obtaining services.
• Assist end users with hardware and software requests.

What This Job Offers

• Job Type: Full-time