Delivery System Support

Gardner-White Furniture•Auburn Hills, MI

8d•Onsite

About The Position

A delivery assistant supports an efficient delivery load-out process by using STORIS to manage inventory movements, running daily reports for delivery managers, and monitoring delivery trucks in real time so delivery issues can be addressed promptly. The role also supports route setup and changes, DOT-related documentation, customer communications and resolutions, order corrections, and delivery documentation compliance. The position does not have supervisory responsibilities, but may provide guidance to drivers and helpers to improve efficiency. The job operates in a warehouse and dock environment. Dock temperatures vary by season, and the area is not well insulated because dock doors remain open during load out. Office space may occasionally be provided. The employee spends most of the day seated at a desk doing computer work, with some walking in the warehouse and occasional product lifting or moving. This is a full-time position with shifts that may vary based on business needs. Once a route is assigned, the work shift is expected to continue until the final delivery is completed. Overtime may be required.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Strong computer skills and previous experience with Microsoft Office.
Attention to detail.
Strong verbal and written communication skills.
Ability to pass a preplacement background check and drug test.
Maintain a professional appearance in company uniform and follow grooming and hygiene standards.
Outstanding customer service skills.
Ability to follow instructions and adhere to policies and procedures.
Flexibility to adjust to business needs.
Dependability and punctuality, including adherence to the attendance policy.

Responsibilities

Use STORIS to control inventory movements and help ensure an efficient load-out process.
Run daily reports and send them to delivery managers for monitoring and coaching.
Monitor delivery trucks in real time and help ensure delivery issues are resolved promptly.
Enter driver and helper names in DispatchTrack for routes run by company employees and contractors, and add truck numbers for employee routes.
Adjust routes and modify time frames in DispatchTrack when necessary.
Create and route overflow trucks in DispatchTrack when necessary.
Oversee DOT-related needs, including following up with NTCI on driver file requirements such as license and medical-card renewals, driver applications, and annual reviews.
Monitor the Home Damage report, contact customers, and seek immediate resolutions through compensation or service.
Research and verify orders on the Not Home report and send the report to store leadership to help reduce repeat delivery attempts.
Follow up in DispatchTrack on items and orders that were not delivered the previous day; call customers to reschedule or coordinate with the appropriate store for resolution within 24 hours when orders were written incorrectly or cancelled.
Email the fulfillment department when invoicing errors need correction.
Review assigned trucks' previous-day deliveries in DispatchTrack to ensure signatures and pictures were recorded, and email delivery managers about teams that are not complying.
Put replacement pieces in the gun during load out when items need to be re-picked due to damage.
Monitor and address customer emails sent to delivery support.
Notify stores, representatives, and customer experience of order errors and advise on corrections when delivery support cannot make the corrections directly.
Correct delivery-day orders with incorrect addresses to prevent rescheduling.
Fill orders and break down kits during load out.
Interact with customers through Podium to resolve order issues, including incorrect addresses, rescheduling needs, and unfavorable time frames.
Contact drivers when products remain in their truck bay that should have been delivered.
Provide guidance to drivers and helpers to create efficiencies.