Information & Student Services Front Desk Assistant

University of Maryland•College Park, MD

3d•$30 - $35•Onsite

About The Position

The Graduate School at the University of Maryland is seeking a professional, detail-oriented, and customer-focused individual to join our Information Desk team. As the first point of contact for the Graduate School, you will play a vital role in supporting prospective and current students, faculty, and University administrators. This role is ideal for someone who enjoys problem-solving, mastering new software, and providing high-level administrative support in a dynamic academic environment. This position reports to the Coordinator for Front Desk Services and is a contingent hourly position (up to 40 hours/week) located on-site at the Lee Building. Telework is not available for this position.

Requirements

High School Diploma or GED
2 years experience providing administrative support.
General knowledge of and skill in the practical application of generally accepted office practices and procedures.
Ability to communicate effectively both orally and in writing.
Ability to proofread and edit written documents.
Skill in various computer software packages, such as word processing, spreadsheets, database, and presentation programs, Internet, email and calendaring software.
Ability to understand and follow oral and written instructions.
Ability to interact effectively with internal and external parties in a courteous and efficient manner.
Ability to plan, organize, prioritize, and execute multiple and continuing assignments with general instructions.
Exceptional verbal and written communication skills in English.
Proficiency with computers and a demonstrated ability to learn job-specific software quickly.
Professional demeanor and ability to work collaboratively in a team environment.
Can adhere to strict confidentiality of student records in accordance with FERPA regulations.

Nice To Haves

Administrative experience in an academic department or college.
Experience with graduate education.
Previous experience in a high-volume customer service or administrative role.

Responsibilities

Serve as the primary face and voice of the Graduate School. Handle in-person inquiries, phone calls, and emails with professionalism and accuracy.
Provide guidance on graduate admissions, fellowships, funding, graduation requirements, student and academic deadlines.
Assist with the intake and processing of official academic records, petitions, waivers of regulation, and remote defense requests.
Utilize campus software (SIS, TerpEngage, Adobe Suite, Google Suite) to update student records and communicate information.
Maintain the office supply inventory system for the Information Desk and assist with other administrative tasks as assigned.